Error Message Help!

  • Thread starter Thread starter T
  • Start date Start date
T

T

I have a new Dell 8400; XP Pro; came with no security subscription except
the 6 month McAfee Suite trial. My company gave me a Networks Associate
Virus Scan 7.0 CD. After the install I realized I need to be connected to
our network for the outgoing e-mail scans with Outlook to work.

I uninstalled the Microsoft Exchange / McAfee Virus Scan and the 6 month
trial provided by Dell. I purchased Norton Systems Works 2005. All is well
except when I open Outlook the fhe Error Message indicates: "The add in
c:\program files\network associates\virusscan\scanemail.dll could not be
installed or loaded"

I am not able to perform a System Restore to the installation date of this
software or an earlier date!!

Trying not to perform a complete reformat...only had the computer a week.


Please Help!

Thanks,
 
What I would do in such a situation is just what the error message says: go
and check for the installed add-ins.

You can find them listed in
- Tools > Options > Advanced Options > Add-ins
AND
- Tools > Options > Advanced Options > COM Add-ins

If you are able to find it there and the appropriate checkboxes for your old
Network Associates stuff are checked, then uncheck them.

Sandor Teglasy jun.
 
Remove the add-in from Tools-> Options-> tab Other-> button Advanced
Options...-> button COM Add-ins

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1
 
Thank you for your response.

Regards,

T
Roady said:
Remove the add-in from Tools-> Options-> tab Other-> button Advanced
Options...-> button COM Add-ins

--
Robert Sparnaaij [MVP-Outlook]
www.howto-outlook.com

Tips of the month:
-What do the Outlook Icons Mean?
-Create an Office 2003 CD slipstreamed with Service Pack 1

-----
T said:
I have a new Dell 8400; XP Pro; came with no security subscription except
the 6 month McAfee Suite trial. My company gave me a Networks Associate
Virus Scan 7.0 CD. After the install I realized I need to be connected to
our network for the outgoing e-mail scans with Outlook to work.

I uninstalled the Microsoft Exchange / McAfee Virus Scan and the 6 month
trial provided by Dell. I purchased Norton Systems Works 2005. All is
well except when I open Outlook the fhe Error Message indicates: "The add
in c:\program files\network associates\virusscan\scanemail.dll could not
be installed or loaded"

I am not able to perform a System Restore to the installation date of
this software or an earlier date!!

Trying not to perform a complete reformat...only had the computer a week.


Please Help!

Thanks,
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