nomcgyver said:
I'm getting an error message that says "pctsTray.exe cannot find
ikdll.dll"...and then tells me to "reinstall the program." I "Googled"
ikdll.dll and it appears to be some sort of malware, or otherwise
undesirable
file. Anyone have any suggestions as to how to get rid of this annoying
error message? I ran Spybot, Avast, and two Registry repair programs with
no
results. Thanks for any help you can give.
Running registry "repair" programs is one of the worst things you can do.
See this thread for why:
http://aumha.net/viewtopic.php?t=28099
For the malware, see these general removal steps:
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/page2.html#Removing_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
http://tinyurl.com/yoeru3 - download link and more instructions
You can also check to see if there are targeted removal steps for your
malware here:
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Malke
