CAUSE
This error message occurs when Microsoft Outlook or Microsoft Outlook Express cannot establish a connection with your e-mail server.
WORKAROUND
To work around this problem, use one of the following methods as appropriate for your situation.
Method 1: Confirm That Your E-Mail Server Settings Are Correct
For information about the correct settings for your e-mail server, contact your Internet service provider (ISP) or system administrator.
Method 2: Configure Firewall Software
Configure your firewall software to grant access to the Internet for the following files.
For Outlook Express: Msimn.exe
For Outlook: Outlook.exe
By default, most e-mail clients have to have outbound access on port 110 and inbound access on port 25. For more information about the ports that communicate with your e-mail server, contact your ISP or system administrator.
Method 3: Check the Symantec Web Site for Additional Suggestions
If you have the Norton antivirus e-mail feature enabled, you may have to do additional configuration to use Outlook or Outlook Express with the Norton antivirus e-mail feature. For more information, visit the following Symantec Web site.
