error installing norton

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G

Guest

When installing Norton Internet Security, the pre-install scanner doesn't work. After that error, the program goes on to install...when finished, the norton anti-virus icon is on the desktop but the program will not open.
 
Hi,

Have you tried Symantec support yet?

Obviously, something is conflicting with it. It may be a competing program
(like you have both NIS and the native firewall running), or you may be
infected with something that is preventing NIS from starting (this is not
unusual).

What were you using previous to this?

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Windows
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone
 
You are not alone on that island.

If you can, try to use System Restore to reset your PC to a point PRIOR to your failed installation attempt.

If this doesn't work for you then, write out your problems and pray that you can get a step by step guide to uninstalling Norton Internet Security [can't be done by Add / Remove Programmes] from Symantec Technical Support.

Start here:
http://www.symantec.com/techsupp/

After it is uninstalled then prior to installtion, make sure any older / prior antivirus applications are NOT ACTIVE during the installation process. More about this and other tips at Symantec's web pages.
 
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