Error 815 message

[Guest]

I have been running Vista Home Premium on desktop since March and haven't had
connection problems until about 2-3 weeks ago. Now, more often than not when
I turn system on I get two windows that say trying to dial up and connect (I
use DSL) and then Error 815 window pops up and I never get connected to ANY
IE site. Qwest, MSN ,and Gateway tech support all have me turn off
everything, wait a minute, and start again. This may or may not work.
Gateway had me download update #KB941649 for system stability but I still had
same problem the next day but no problem the next two days. It seems to be
hit or miss. Any ideas for a technically challenged senior citizen? Thanks.

 

[JCS]

You might have some malware (such as a dialer) that got installed on
your machine. Run a thorough AV scan and several anti-spyware scans
to make sure you aren't infected.

 

[Mick Murphy]

Contact your Internet Service Provider who supplies your Broadband
connection, and get them to talk you through setting it up.
1. Could be a wrong username and/or Passoword.
2. The Network Adaptor cound be "Disabled".
Go into Device Manager to check.

 

[Rick Rogers]

Hi Becky,

Did it work previously? How is he connected to the dsl line?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com