encoding an email to make it readable

[Guest]

I received an email from my employer which is an electronic payslip. I have
saved this to file as requested, but when I open it, it asks for me to select
the encoding that makes it readable. Nothing seems to make it legible. I have
Windows XP. Please help someone and please tell me in idiot language as I am
not very computer literate.

 

[Sue Mosher [MVP-Outlook]]

It sounds like the attachment might be related to an application that you do not have installed on your computer. Since you didn't specify what file extension these files have, I'd suggest you ask your employer how you're supposed to handle them.

--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Milly Staples [MVP - Outlook]]

Ask your employer for the solution - they will know what program they used
for sending the payslip.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.


After furious head scratching, Purvey asked:

| I received an email from my employer which is an electronic payslip.
| I have saved this to file as requested, but when I open it, it asks
| for me to select the encoding that makes it readable. Nothing seems
| to make it legible. I have Windows XP. Please help someone and please
| tell me in idiot language as I am not very computer literate.