email

  • Thread starter Thread starter callista
  • Start date Start date
C

callista

a friend of mine cannot open his email. He has an
earthlink account, but when he called them they said the
problem was with his operating system. They can see that
he has messages, but when he goes to check his mail, his
inbox always is 0. He says he can see the program going
through the mail like it is deciding what to let him see,
but it never lets any of the mail through.
 
callista;
You don't say what mail program your friend uses.
Without knowing that, it would be hard to offer any help. However, have
your friend open a web browser, like Internet Explorer. And go to
http://start.earthlink.net/ and see if he can sign in and retrieve his mail
that way. The preceding link is Earthlink's Start page. There appears to be
sign in Help just below the Sign In button.
Hope this helps. Post back with the name of the mail program your
friend uses, Outlook Express, for example.
Wes
 
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