eMachines chat support is appalling!

  • Thread starter Thread starter gregrocker
  • Start date Start date
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gregrocker

They will tell you to do a complete reinstall for any issue, including minor
sleep issues with known fixes. Google works circles around them and makes
them useless on everything. Why do they even exist except to sell you up?
Phone support is slightly better but chat is a total joke on any issue large
or small. I am a newspaper writer and am working on a story about this and
would like to hear your experiences.
 
gregrocker said:
They will tell you to do a complete reinstall for any issue, including
minor
sleep issues with known fixes. Google works circles around them and makes
them useless on everything. Why do they even exist except to sell you up?
Phone support is slightly better but chat is a total joke on any issue
large
or small. I am a newspaper writer and am working on a story about this
and
would like to hear your experiences.
Click to expand...

You're talking to low paid first-tier customer support that doesn't know
anything (or they'd be paid more). They have a list of complaints and fixes
and the last fix on their list is a reinstall for all other problems. Ask
to talk with their supervisor.
 
gregrocker said:
They will tell you to do a complete reinstall for any issue, including
minor
sleep issues with known fixes. Google works circles around them and makes
them useless on everything. Why do they even exist except to sell you up?
Phone support is slightly better but chat is a total joke on any issue
large
or small. I am a newspaper writer and am working on a story about this
and
would like to hear your experiences.
Click to expand...


Is there a Vista related question hidden in this post?

Lang
 
gregrocker said:
They will tell you to do a complete reinstall for any issue, including
minor
sleep issues with known fixes. Google works circles around them and makes
them useless on everything. Why do they even exist except to sell you up?
Phone support is slightly better but chat is a total joke on any issue
large
or small. I am a newspaper writer and am working on a story about this
and
would like to hear your experiences.
Click to expand...

When you buy the bottom of the barrel machine, what do you expect?
 
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