E-mail causes reboot

  • Thread starter Thread starter PaulFXH
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PaulFXH

Hi
I just received an e-mail from Admin (I know nobody with this name or
title) which is behaving rather strangely.
Windows OneCare reported that this might contain a virus and asked to
be permitted to clean it which I gave.
Immediately afterwards, on highlighting the mail (i.e. without opening
attachements of which there were none) the screen went black and the
machine proceeded to reboot. From what I can see, no further damage was
inflicted.
I tried it one more time and got the same result.
This effectively means I cannot delete this mail as it will turn the
screen off before I get a chance to hit delete.
What is this and what can I do?
Thanks in advance for any suggestions
Paul
 
PaulFXH said:
Hi
I just received an e-mail from Admin (I know nobody with this name or
title) which is behaving rather strangely.
Windows OneCare reported that this might contain a virus and asked to
be permitted to clean it which I gave.
Immediately afterwards, on highlighting the mail (i.e. without opening
attachements of which there were none) the screen went black and the
machine proceeded to reboot. From what I can see, no further damage was
inflicted.
I tried it one more time and got the same result.
This effectively means I cannot delete this mail as it will turn the
screen off before I get a chance to hit delete.
What is this and what can I do?
Thanks in advance for any suggestions
Paul
Click to expand...

View/Layout/uncheck Preview Pane. Now try it.

If you want you can also right click on the bar/customize and add an
icon to toggle the preview pane on and off.

Alias
 
Boot into Safe Mode and delete the virus-infected email message.

A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

:

| Hi
| I just received an e-mail from Admin (I know nobody with this name or
| title) which is behaving rather strangely.
| Windows OneCare reported that this might contain a virus and asked to
| be permitted to clean it which I gave.
| Immediately afterwards, on highlighting the mail (i.e. without opening
| attachements of which there were none) the screen went black and the
| machine proceeded to reboot. From what I can see, no further damage was
| inflicted.
| I tried it one more time and got the same result.
| This effectively means I cannot delete this mail as it will turn the
| screen off before I get a chance to hit delete.
| What is this and what can I do?
| Thanks in advance for any suggestions
| Paul
 
Carey and Alias
Thanks a lot for your replies.
Actually I only tried the Safe Mode suggestion of Carey and this worked
perfectly.
While I was waiting for suggestions from the newsgroup I ran a virus
scan with OnecCare and it identified it as Win32/Swen.A@mm
Interestingly OneCare felt obliged to only block rather than eliminate
it completely.
Anyway its gone now thanks to your help.
However, this one really does seem like a real pain in the neck which
cannot readily be avoided. There's really not a lot of point in
blocking that one sender as I'm sure he or she has many colleagues.
Thanks again
Paul
 
PaulFXH said:
I just received an e-mail from Admin (I know nobody with this name or
title) which is behaving rather strangely.
Click to expand...

Then you should have deleted it. Now you got a virus.
 
Hi Plato
Thanks for your observation.
Actually, do you know that my 7-y-o son made exactly the same comment
to me.
Nevertheless, neither AVG nor Ewido nor OneCare agree with either of
you as I have run scans with all of them since deleting the infected
e-mail in safe mode.
Assuming, perhaps erroneously, that you are somewhat older than my son,
can you justify your stance?
Cheers
Paul
 
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