Duplication of folders

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

When I go to send and email and select the name from my contacts, firstly I
couldn’t find any contacts at all. Then, after a while I noticed that it was
looking in the Contacts file of Personal Folder rather than my mailbox.

I then followed MS Support details by going to the Outlook navigation Pane,
clicking contacts, right click>properties>choose outlook address tab and then
checking the ‘Show this folder….’ Box.

Having done this I found I had 2 contacts folders.

One has all my contacts in (that is synchronized with my phone) the other
has none.

Any ideas how to get rid of the empty one?
 
mcs135 said:
Having done this I found I had 2 contacts folders.

One has all my contacts in (that is synchronized with my phone) the
other has none.

Any ideas how to get rid of the empty one?
Click to expand...

Open the address book. Click Tools>Options. Select the folder with no
names. Click Remove.
 
Tools > Options (in Outlook 2003) gives a number of tabs. But no sign of any
folders to delete - if only it were that simple!
 
Brian - I have got rid of the folder by going TOOLS > E MAIL ACCOUNTS > VIEW
OR CHANGE A NEW DIRECTORY OR ADDRESS BOOK. I deleted the address book there
and now I no longer have the duplication. However, I am concerned that I do
not have a 'Follow-up' folder (where all flagged mail is colated). Any advice?
 
mcs135 said:
Tools > Options (in Outlook 2003) gives a number of tabs. But no sign
of any folders to delete - if only it were that simple!
Click to expand...

You left out the very first step I told you to take: Open the Address Book.
 
mcs135 said:
Brian - I have got rid of the folder by going TOOLS > E MAIL ACCOUNTS
address book there and now I no longer have the duplication. However,
I am concerned that I do not have a 'Follow-up' folder (where all
flagged mail is colated). Any advice?
Click to expand...

If you removed the Outlook Address Book service, none of your Contacts
folders will act as address books.
 
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