Duplicate Entry for one Outlook Contact

  • Thread starter Thread starter Guest
  • Start date Start date
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Guest

When creating a new message and choosing a contact from the Outlook address
book, why are there two entries for the users if the user has an fax number?
User are choosing the wrong entry and attempting to send message to the
user's fax number.

We did not see this problem until after applying Office XP SP3. How can we
customize or turn this feature off?

Janice White-Baker
Frost Brown Todd LLC
502-779-8578
(e-mail address removed)
 
Outlook considers fax numbers to be valid electronic addresses, since there
are many client- and server-based components that can use such addresses.

One method to hide fax numbers from the address book is to prefix the fax
number with one or more letters (maybe B for business fax, H for home, O for
other). If the fax number begins with a letter, Outlook won't show it in the
address book.

There are a couple of utilities that can help you hide fax numbers from the
address book. See http://www.rsoutlook.com/us/rshifa.htm and
http://www.sperrysoftware.com/Outlook_Solutions.htm (Hide Fax Numbers).

Another way to avoid having fax numbers appear in the address book is
simply not to enter data in the fax fields. Put fax numbers in some other
(non-phone) fields.
 
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