DSL drops after 2 days on Dell with ITEX PCI modem

  • Thread starter Thread starter Miguel Guerreiro
  • Start date Start date
M

Miguel Guerreiro

I am having a weird problem with my computer system and don't know
exactly how to trace it. I have XP Professional and a Dell Dimension
8100 with a ITEX PCI DSL modem that I use to connect to Bellsouth DSL.

The problem is that the physical connection (sync) to the Bellsouth
servers is always on, but the actual internet connection (XP
connection client) stops responding to internet requests after the
internet is on for a day to 2 days. I have never been able to stay
connected longer than that. The funny thing is that to restore
connection all I have to do is disconnect the XP connection client and
connect it again (DSL modem still in sync--no change).

I am ruling out problems w/ the DSL line because the techs have been
able to trace it all the way to my house and it stays in sync form
many days. The problem must be with windows...but where/how do I start
tracing this problem????

Any help would be appreciated.

Thanks.
 
"Miguel Guerreiro" said in
I am having a weird problem with my computer system and don't know
exactly how to trace it. I have XP Professional and a Dell Dimension
8100 with a ITEX PCI DSL modem that I use to connect to Bellsouth DSL.

The problem is that the physical connection (sync) to the Bellsouth
servers is always on, but the actual internet connection (XP
connection client) stops responding to internet requests after the
internet is on for a day to 2 days. I have never been able to stay
connected longer than that. The funny thing is that to restore
connection all I have to do is disconnect the XP connection client and
connect it again (DSL modem still in sync--no change).

I am ruling out problems w/ the DSL line because the techs have been
able to trace it all the way to my house and it stays in sync form
many days. The problem must be with windows...but where/how do I start
tracing this problem????

Any help would be appreciated.

Thanks.
Click to expand...

Got a [NAT] router you forgot to mention to us? If so, you need to enable
the Auto Reconnect option under the PPoE settings in the router.
 
You did not read his post correctly!!! Miguel has a ITEX PC DSL modem! PCI
indicates that it should be an internal unit which connects into a PCI
slot!.


*Vanguard* said:
"Miguel Guerreiro" said in
I am having a weird problem with my computer system and don't know
exactly how to trace it. I have XP Professional and a Dell Dimension
8100 with a ITEX PCI DSL modem that I use to connect to Bellsouth DSL.

The problem is that the physical connection (sync) to the Bellsouth
servers is always on, but the actual internet connection (XP
connection client) stops responding to internet requests after the
internet is on for a day to 2 days. I have never been able to stay
connected longer than that. The funny thing is that to restore
connection all I have to do is disconnect the XP connection client and
connect it again (DSL modem still in sync--no change).

I am ruling out problems w/ the DSL line because the techs have been
able to trace it all the way to my house and it stays in sync form
many days. The problem must be with windows...but where/how do I start
tracing this problem????

Any help would be appreciated.

Thanks.
Click to expand...

Got a [NAT] router you forgot to mention to us? If so, you need to enable
the Auto Reconnect option under the PPoE settings in the router.
Click to expand...
 
Yves is correct. I am not using any sort of Router on my side. I think
the problem is either my PCI DSL modem acting up strange or the
Windows client connection software. My question is ...how do I
diagnose the problem.

Keep in mind that I am not asking for a solution to the problem, but
rather how to diagnose the problem. I can solve it when I find the
cause...until then its anybody's guess.

Let me know if you think of something.

Thanks again,
Miguel
 
"Miguel Guerreiro" said in
Yves is correct. I am not using any sort of Router on my side. I think
the problem is either my PCI DSL modem acting up strange or the
Windows client connection software. My question is ...how do I
diagnose the problem.

Keep in mind that I am not asking for a solution to the problem, but
rather how to diagnose the problem. I can solve it when I find the
cause...until then its anybody's guess.

Let me know if you think of something.

Thanks again,
Miguel
Click to expand...

Since some external DSL modems also provide router functionality, it's
possible an internal unit could also provide the same functionality (mostly
limited by how many RJ45 jacks can be put on the card blank). Can't get any
info about Integrated Telecom Express (ITEX) since they went belly up in
Chapter 11. From what I saw in Google searches, ITEX looks ... opps, looked
.... to be just the chipset maker and so the card is actually some other
brand using their chipset.

When you had the techs test your line for signal strength and
signal-to-noise ratio, did they tell you the *effective* distance from their
CO to your service point? I think aDSL is good out to something like 17,000
feet (that's the effective distance and not the real distance). The closer
you get to that that max reach (http://www.dslreports.com/distance) the more
flaky the service becomes and the slower it gets. The only aDSL provider in
my area is QWest and their max is 17,500 feet but they prefer to keep it at
15,000 in my area because of the lack of quality and smaller phone wire size
in my suburb. When they check sync, are they logging it so to overlap when
you lose your connection to make sure there wasn't a momemtary lapse at that
time? Seeing that sync is there before and after doesn't help since it
doesn't tell you what happened at the time of the loss. A short occuring
when the wind blows won't show a sync loss if that's not when they happen to
measure.

When you run "ipconfig /all", how long is the lease for the DHCP-assigned IP
address you get? My IP lease is for 7 days. If yours is only for 2 days
then maybe the problem is the modem not renogiating for a new lease (but
that only occurs when you actually lose the old lease, which is not when it
expires but sometime after that when the connection is lost, like you
powering down). Rather than disable and reenable the LAN connectoid, have
you tried running:

ipconfig /release *
ipconfig /flushdns
ipconfig /renew

Rather than killing the connection, see if forcing the renew of the IP lease
gets it working again.

Have you checked the logs in the Event Viewer to see if something errors at
the time you lose your connection?

Do you run firewall software? I use Norton Internet Security 2003 (NIS) and
it will eventually go brain dead (now that they use their common client
application for both for their firewall and their anti-virus products). If
ccApp.exe or ccPxySvc.exe go brain dead, so does my Internet connection.
Disabling NIS might help but then reenabling will kill the connection again.
I have to reboot to get NIS reloaded anew (actually I have a .bat file that
stops and restarts NIS which works about 80% of the time). Having to
disable your firewall for several days leaves you at risk so be careful to
practice safe surfing during the interim.


Tried running in a clean[er] environment for a couple days (i.e., longer
than when you get dropped) by using msconfig.exe to disable the startup
programs?

Might find something helpful at http://www.dslreports.com/faq/faq.
 
You did not read his post correctly!!! Miguel has a ITEX PC DSL modem! PCI
indicates that it should be an internal unit which connects into a PCI
slot!.
Click to expand...

But what does that hafta do with the question he asked about the
router?

He could still be using a router...and forgot to mention it.


Have a nice week...

Trent

What do you call a smart blonde?
A golden retriever.
 
I am having a weird problem with my computer system and don't know
exactly how to trace it. I have XP Professional and a Dell Dimension
8100 with a ITEX PCI DSL modem that I use to connect to Bellsouth DSL.
Click to expand...

Did this problem just develop?...or has it been like this since you've
had your ISP?
The problem is that the physical connection (sync) to the Bellsouth
servers is always on,
Click to expand...

How do you know that? Just because its always on when you check it
doesn't mean that its always BEEN on. My DSL line gets disconnected
occasionally...and then reconnected.
but the actual internet connection (XP
connection client) stops responding to internet requests after the
internet is on for a day to 2 days. I have never been able to stay
connected longer than that. The funny thing is that to restore
connection all I have to do is disconnect the XP connection client and
connect it again (DSL modem still in sync--no change).
Click to expand...

Are you running any of the ISP/DSL installation software? If so,
check for any weird configuration options...like automatic disconnect.

Also, check out all the options for that modem...specifically auto
reconnect.
I am ruling out problems w/ the DSL line because the techs have been
able to trace it all the way to my house and it stays in sync form
many days.
Click to expand...

I definitely wouldn't rule that out.
The problem must be with windows...but where/how do I start
tracing this problem????
Click to expand...

You might try a more specific group...maybe some of the networking
groups. I'm sure there's diagnostic floppies that you could boot
into...to load basic drivers for network connectivity...than you could
run for several days.

Anyway...good luck.


Have a nice week...

Trent

What do you call a smart blonde?
A golden retriever.
 
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