Driver Problem Installing New Hard Drive

[Howard]

I recently installed a second hard drive on my computer and I am having a
recurring problem.



Each time the computer boots up it tries to reinstall the new drive and I
get the following error messages:



Can not install this Hardware

There was a problem installing this hardware.

An error occurred during installation of this device.

The filename, directory name, or volume label syntax is
incorrect.



Despite these error messages, the drive shows up on My Computer and seems to
work properly, although it is not identified as Local Disk (D but rather
placed itself as New Volume (F after my two DVD/CD drives.



When I check Device Manager, the device shows up with the yellow error icon
and the message on the General tab states that "The drivers for this device
are not installed (Code 28)". When I try to reinstall the drivers, it
repeats the same process as at bootup.



I would appreciate any help to resolve this problem. Thanks.

 

[Malke]

I recently installed a second hard drive on my computer and I am
having a recurring problem.



Each time the computer boots up it tries to reinstall the new drive
and I get the following error messages:



Can not install this Hardware

There was a problem installing this hardware.

An error occurred during installation of this device.

The filename, directory name, or volume label syntax is
incorrect.



Despite these error messages, the drive shows up on My Computer and
seems to work properly, although it is not identified as Local Disk
(D but rather placed itself as New Volume (F after my two DVD/CD
drives.



When I check Device Manager, the device shows up with the yellow error
icon and the message on the General tab states that "The drivers for
this device
are not installed (Code 28)". When I try to reinstall the drivers, it
repeats the same process as at bootup.

Normally you wouldn't have to install drivers for a hard drive. It
sounds to me like you haven't got the drive jumpered correctly. Refer
to the manual that came with the drive and make sure you've got it set
correctly as slave if on IDE0 or on the ribbon cable's connector
closest to the motherboard if cable select. If you have it on IDE1,
make sure it is master and the cd drive on that cable is set to slave
(or proper ribbon cable placement if cable select).

Malke

 

[Howard]

Thanks for your response. I was careful to check the jumpers and ribbons on
the internal hard drive. Perhaps more importantly, I get the exact same
message with my Maxtor One Touch II external hard drive as well, so I thinmk
the problem has to do with Windows XP and drive letter assignments as
opposed to a hardware problem with the new Western Digital drive. Any ideas
how I can correct these errors? Thanks.

 

[R. McCarty]

Two things to check in this case. One make sure your BIOS correctly
Auto detects the drives. Second, Open Device Manager and click on
ATAPI/IDE controllers. Double-Click Primary and then Secondary &
check that the appropriate Master/Slave modes are not set to None,
and the drive is properly detected and it's operating mode is one of the
new UDMA mode(s) 3,4 or 5. Any unused M/S configurations should
be set to None, to prevent XP from checking on every boot sequence.

Also, while in Device Manager, Click View - Tic/Check "Show Hidden
Devices". Then expand the Disk Drives category. Make sure no grayed
out or Phantom entries are shown. If any do exist, Right Click then from
the Context menu - choose Uninstall & reboot. The PNP enumerator
should redetect the drives.

 

[daygo140]

Also you may want to try running the utilities that came with the HDD.

Also try deleting the partition (if one exists) and creating a fresh one
then format it according to the file system format of your OS (in XP's case
NTFS).

 

[daygo140]

Do as R. McCarty said last. As long as your slave and master settings are
correct (if they aren't it usually don't boot) Windows XP should set all
them settings without you having to touch them, unless of course you messed
with them in the first place.