Double-click to open attachment doesn't work

  • Thread starter Thread starter Fons Heirbaut
  • Start date Start date
F

Fons Heirbaut

Hi,

Double-clicking on an attachment doesn't result in the opening of the
attachment in the proper application. No error-messages are displayed.
Right-clicking and selecting Open from the floating menu works perfect.

Somebody any idea?

Thanks,

Fons
 
Fons Heirbaut said:
Hi,

Double-clicking on an attachment doesn't result in the opening of the
attachment in the proper application. No error-messages are displayed.
Right-clicking and selecting Open from the floating menu works perfect.

Somebody any idea?

Thanks,

Fons
Click to expand...
 
Does this happen with all attachments, regardless of file type?
Which antivirus are you running? Some of them are not fully compatible
with Windows Mail.
 
Email scanning in any antivirus must be disabled, for
reasons explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

If turning off the email scanning function does not resolve your problem,
do a trial uninstall of your antivirus. If no improvement, you can
always reinstall it. Instead of uninstalling your antivirus, consider
upgrading to Windows Live Mail, because it is less prone to
suffering bad effects from overly aggressive antivirus programs.
http://get.live.com/wlmail/overview
 
Turning off the incoming email scanning function doesn't solve the problem.

Re-installing Bullguard isn't an option (pre-installed); besides, I'm
convinced that originally double-clicking on attachments worked before.
Maybe some change or installation has introduced the problem.
I have been looking in the registry to find some keys related to Mail and
attachments but didn't find anything appropriate.

Upgrading to Windows Live Mail is an option I was already envisaging.

regards,
fons
 
I don't have any additional suggestions beyond what I've already
given you. Give Windows Live Mail a try. If if turns out you don't
like it, just uninstall.
 
Some cause of the problem found.
Some background: I use a laptop and an external screen and the desktop is
spread over both screens.
When I move a message to the external screen I cannot open the attachments
by double-clicking.
When the message is on the laptop-screen there is no problem opening an
attachment by double-clicking.

Why it doesn't work from the external screen remains a mystery.

Thanks for the help,
fons
 
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