Does anyone at MS care out it's customers

  • Thread starter Thread starter Lloyd Sheen
  • Start date Start date
L

Lloyd Sheen

Ok now I have had to reboot 5 times so far today to get back my internet
connection. I have asked here as have many others. I called MS support.
What a joke. After I explain the guy asks me to give them a break.

Why I ask?

Because they are swamped with calls. (not surprised). And then the real
clinker .....

Please give us a break because this is our first week working with it. Can
you imagine if you went and bought a new car and something went wrong first
day. Now you bring it in and the repair dept asks you to wait until they
learn how to fix it.

All I want is to be able to have an internet connection for more than an
hour.

Is this too much to ask?

LS
 
Lloyd Sheen said:
Ok now I have had to reboot 5 times so far today to get back my
internet connection. I have asked here as have many others. I called
MS support. What a joke. After I explain the guy asks me to give them
a break.

Why I ask?

Because they are swamped with calls. (not surprised). And then the
real clinker .....

Please give us a break because this is our first week working with it.
Can you imagine if you went and bought a new car and something went
wrong first day. Now you bring it in and the repair dept asks you to
wait until they learn how to fix it.

All I want is to be able to have an internet connection for more than
an hour.

Is this too much to ask?

LS

No Lloyd, they don't and they never did. Many at MS have always been
out of touch with their customers, esp. Gates and Ballmer. Now that
Allchin is leaving, they are really in trouble. Noone gives a $hit at
microsoft.

--
Priceless quotes in m.p.w.vista.general group:
http://protectfreedom.tripod.com/kick.html

Most recent idiotic quote added to KICK (Klassic Idiotic Caption Kooks):
"Nope. Just CLUELESS CUNTS LIKE YOU too stupid to work it out. Thank
the bittorent brigade."

"Good poets borrow; great poets steal."
- T. S. Eliot
 
If you post how you are connecting and what devices you are using you may
get an answer here.

It doesn't help you but I have installed Vista over 45 times now using both
wired and wireless modems. In all cases, Vista set up the connection
perfectly.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
From Belarc Advisor:


Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:16:76:1F:12:55
isatap.phub.net.cable.rogers.com
Teredo Tunneling Pseudo-Interface


Connecting to cable thru cable modem.


LS
 
Lloyd Sheen said:
Ok now I have had to reboot 5 times so far today to get back my internet
connection. I have asked here as have many others. I called MS support.
What a joke. After I explain the guy asks me to give them a break.

Why I ask?

Because they are swamped with calls. (not surprised). And then the real
clinker .....

Please give us a break because this is our first week working with it.
Can you imagine if you went and bought a new car and something went wrong
first day. Now you bring it in and the repair dept asks you to wait until
they learn how to fix it.

All I want is to be able to have an internet connection for more than an
hour.

Is this too much to ask?

Have you run this from an elevated command prompt? Reboot afterwards. This
helps with some NICs.

netsh int tcp set global autotuninglevel=disabled
 
Or has he tried to reset his modem by unplugging it, waiting 30 seconds and
plugging it back. Sometimes that works, grabbing a good IP adddress.
 
Tried and tried again. There is another thread that says it is OneCare but
I had this problem as soon as I installed Vista. I did not install OneCare
for a couple of days.

LS
 
Uninstall one care, reboot and see what happens.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
One question, what do I use as a virus checker while OneCare is being
tested?

By the way thank you to all who are trying to help those with problems. If
people are being snappy with those helping I would think it is the abused
dog syndrome. Everytime you try something you stand back and wait for the
problems, just like a dog that winces every time a bad master lifts his
hand.

With all the problems I have had with Vista (and it seems I am not alone) I
spend more time thinking about what to do to get around problems that to
actually get work done. For just that one fact Vista has been a bit of a
horror show.


LS

Richard Urban said:
Uninstall one care, reboot and see what happens.

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
Search for Avast Free Edition in Google. Get it only from the manufacturers
web site.

Or, just go here: http://www.avast.com/eng/download-avast-home.html

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
Thanks Richard. The experiment begins.

LS

Richard Urban said:
Search for Avast Free Edition in Google. Get it only from the
manufacturers web site.

Or, just go here: http://www.avast.com/eng/download-avast-home.html

--


Regards,

Richard Urban
Microsoft MVP Windows Shell/User
(For email, remove the obvious from my address)

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!
 
Well the get rid of OneCare experiment did not go well. 20 mins and a
reboot since internet is gone.

I tend to think that the most prevelant virus in my PC is Vista. I notice
that my call for someone from MS to repsond has gone unheaded.

From the number of people who have this problem you would think they would
give a damm.

I guess not.


Now I guess its time to determine if I can go back to a working OS. This
whole situation around Vista has been both time wasting and frustrating.

MS Be Ashamed. Very Ashamed.

Lloyd Sheen
 
The non OneCare experiment is over. I have now rebooted 5 times this
morning.

Where are the GUTLESS MS employees on this problem?

I am still waiting for MS to call me (as they said they would last week)
about all the problems I am having (this was supposed to be a senior
suppervisor), but of course no reply. I even stayed home the evening that I
was told they would call.

Beyond the incompetence of all this not replying when they called me to
ensure that I would be there is just plain insulting.

I cannot imagine how non techies can deal with Vista. What a mess.

MS get it together. MS help us please.

Perhaps I should publish my case number (and there are two since MS support
could not figure out how to consolidate the two (there should only have been
one)).

Lloyd Sheen
 
Well after all this now my IIS does not publish to outside world. Windows
firewall is down, OneCare is gone. Now what could be stopping this?
Localhost works. When I had OneCare and its firewall it worked by letting
thru WWPublishing.

IS THERE ANYONE FROM MS OUT THERE?????

I have now spent the last 4 days trying to get my system to work correctly.
Actually since Jan 30 but I have managed to get some work done.


This entire thing makes me think that MS should just go away.

Lloyd Sheen
 
From Belarc Advisor:


Intel(R) PRO/100 VE Network Connection
primary Auto IP Address: 192.168.1.100 / 24
Gateway: 192.168.1.1
Dhcp Server: 192.168.1.1
Physical Address: 00:16:76:1F:12:55
isatap.phub.net.cable.rogers.com
Teredo Tunneling Pseudo-Interface


Connecting to cable thru cable modem.

Do you have a router ?

If so have you tried connecting directly to the modem?
Have you called your ISP they may know what's up?
 
LLoyd, this is just a note to commend you on the class response you gave
about your problem (see below). For history, I got Win XP the first week it
was out. Same with Win 95, 98, ME (ouch). I used Win 2000. They have all had
their bumps. This past year, I beta tested Office 2007, MS Office Accounting
2007, and used the Vista beta RC-1 until installing Vista Ultimate last
week. I am an architect (building, construction, etc) and just get a kick
out of working new software.

All that being said, I know how frustrating things not working is. If you
stop for a moment and consider what Microsoft is doing, it is really
something. The Apple Mac commercials are interesting in that the 'cool'
Apple computer shakes his head being sympathetic with the Windows computer
who is going thru transition and growing pains. It's pretty easy it would
seem to be smug if you're propritary with you 'innards.' Microsoft, on the
other hand, offers an operating system that tries to anticipate and plan for
every possible scenario of hardware and software configurations in the
non-Apple (non-Linux, etc) world. They're doing this while hackers try to
tear it apart. Because it's Microsoft. Not really for the challenge, but
because it's MS. I'm sure that flaws, holes, etc are in all other
non-Windows OS's, but it's stylish to tear down the successful. It's
remarkable that success spawns those who would tear down the success simply
because of the success. Perhaps if those who spend their time tearing down
were to focus that same time, energy, and intellect on improving, things
would be better.

Sorry for the soap box tangent. I get frustrated reading some of the
trash-talk considering both of the argument. Every organization will have
those inside who don't care, etc. That's true anywhere. My experiance over
the last 15-20 years has MS with pretty decent tech support. Ultimately, MS
is made of people who generally try to offer the best product they can for
the time and cost available. The 'public' is pretty unforgiving, but most
everyone does the best they can to provide the best service or product in
their field, profession, etc. Personally, I think it is really remarkable
that an OS can be made available and meet the needs of systems.

Oops, soap box tangent again. When I installed Vista Ultimate, I used the
upgrade from Win XP Pro route. Save $$$ when I can. Had to install XP, then
I installed Ultimate from XP. Chose to do a clean install. Have just gotten
in the habit when installing OSs. That went smoothly. It found, read, and
installed everything I have connected, including broadband modem (from
Comcast). It was about the least painful OS install I've ever done (and I've
done many, multiple times). Since about Jan 06, I did my homework, got the
new Vista drivers, and things went great. My system is one I have put
together. I have made sure that the components were major brands with
documented plans to support Vista. My experience over the last 15+ years is
that scrimping on hardware usually has very short lived cost benefits. The
cheaper items sometimes don't keep up with driver-to- OS updates. That will
mess with a system more than anyone realizes.

OK, no more soap, except to say, MS does a prety decent job overall. I know
I couldn't begin to develop an OS, or any of the other software MS offers.
This goes for the other software and hardware developers also. This doesn't
mean that any of them should slack off, but at least some understanding and
a little gratitude for the work that is done and the products that usually
work pretty well would not be bad. I think there's just a bit much MS
bashing that really doesn't accomplish much. To the Bashers, want to have a
voice for real? Get into the beta testing programs. Put those
gripes/suggestions to work.

I didn't really help or have much for your problem. Sorry. Just needed to
talk a moment. I've run into the problems you mention. I've tried the
solutions mentioned. With persistance, one or more will work.

Well, good luck, stay positive, treat the tech support folks like you would
want to trated, and with persistence your system will calm down and work
right. It's frustrating in the mean time, I know.
 
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