Document scrap

  • Thread starter Thread starter Denise
  • Start date Start date
D

Denise

One of my staff members (who's not to sharp on the
computer) keeps ending up with Word documents in a type of
file called "document scrap". The files look OK, and I
can usually recover them and save them as a proper word
document, but I have no idea how she's creating these, so
I can't instruct her on how to quit doing it. I've gone
over the regular "save" and "save as" instructions with
her, but this keeps happening anyway. She thinks that
she's "lost" the file - we find it with Windows Explorer
as this scrap type of file, open it with Word and her work
is there. Anyone ever heard of this?
Thanks
Denise
 
Hi Denise,

You are going to have to give more details here.
What do you mean by a "scrap word document"? Can you give us example of file
names that were lost and then found? Where were they found?
What did you have to clean up to transform a scrap document into an
acceptable one?
What Word version?

--
Cheers!
_______________________________________
Jean-Guy Marcil - Word MVP
(e-mail address removed)
Word MVP site: http://www.word.mvps.org
 
Beth & Jean-Guy - thanks for your responses. She's on
Word 2000. I'm not sure whether she's working with the
window maximized or not - I'll certainly follow-up on that
tomorrow.

All I can really get from her is that she gets all upset
because "the computer lost her stuff that she's been
working on for a long time". So far, they've all been
word documents. When I go down and check her computer
using Windows explorer, I can generally find a file
created about the time that she lost hers. They have
generally been titled "document scrap" as the file name, a
couple of times they've been titled "document scrap in
word". They have the .doc as the file extension.

When I double click them (in explorer), they open up
appearing to be a legitimate word file, but still have the
document scrap as the file name. I think that every
time, all of her information is there - I don't think that
she's actually lost any keystrokes. If I do a "save as",
they convert very readily to a regular word file.

She does tend to get a little "click happy" with the
mouse, I'll see whether maybe she's doing something to
somehow select everything and drag and drop it somewhere
else.

I appreciate the tips - I was pretty clueless about how
she was managing to do this - as was everyone else I
talked with at work. Even our training department was not
familiar with these scraps!

Denise
 
Hi Denise,

Then from your description, Beth was spot on with her analysis.

Something I do not understand though... How can she get upset about the
computer losing her stuff all the time? She never saves her documents?


I guess you are going to have to do some training!
--
Cheers!
_______________________________________
Jean-Guy Marcil - Word MVP
(e-mail address removed)
Word MVP site: http://www.word.mvps.org


"Denise" <[email protected]> a écrit dans le message de
[email protected]...
Beth & Jean-Guy - thanks for your responses. She's on
Word 2000. I'm not sure whether she's working with the
window maximized or not - I'll certainly follow-up on that
tomorrow.

All I can really get from her is that she gets all upset
because "the computer lost her stuff that she's been
working on for a long time". So far, they've all been
word documents. When I go down and check her computer
using Windows explorer, I can generally find a file
created about the time that she lost hers. They have
generally been titled "document scrap" as the file name, a
couple of times they've been titled "document scrap in
word". They have the .doc as the file extension.

When I double click them (in explorer), they open up
appearing to be a legitimate word file, but still have the
document scrap as the file name. I think that every
time, all of her information is there - I don't think that
she's actually lost any keystrokes. If I do a "save as",
they convert very readily to a regular word file.

She does tend to get a little "click happy" with the
mouse, I'll see whether maybe she's doing something to
somehow select everything and drag and drop it somewhere
else.

I appreciate the tips - I was pretty clueless about how
she was managing to do this - as was everyone else I
talked with at work. Even our training department was not
familiar with these scraps!

Denise
 
Hi Denise,

If she's a little 'click happy' then she's probably dragging document
content out of the Word window somehow. Part of the answer is where
you find the Document Scraps. If on the Desktop then that is
definitely the case. If elsewhere then does she have an Exploring
window open while she is working?

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/


Beth & Jean-Guy - thanks for your responses. She's on
Word 2000. I'm not sure whether she's working with the
window maximized or not - I'll certainly follow-up on that
tomorrow.

All I can really get from her is that she gets all upset
because "the computer lost her stuff that she's been
working on for a long time". So far, they've all been
word documents. When I go down and check her computer
using Windows explorer, I can generally find a file
created about the time that she lost hers. They have
generally been titled "document scrap" as the file name, a
couple of times they've been titled "document scrap in
word". They have the .doc as the file extension.

When I double click them (in explorer), they open up
appearing to be a legitimate word file, but still have the
document scrap as the file name. I think that every
time, all of her information is there - I don't think that
she's actually lost any keystrokes. If I do a "save as",
they convert very readily to a regular word file.

She does tend to get a little "click happy" with the
mouse, I'll see whether maybe she's doing something to
somehow select everything and drag and drop it somewhere
else.

I appreciate the tips - I was pretty clueless about how
she was managing to do this - as was everyone else I
talked with at work. Even our training department was not
familiar with these scraps!

Denise
 
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