displaying html help

  • Thread starter Thread starter Bernie Yaeger
  • Start date Start date
B

Bernie Yaeger

I know this doesn't belong here, but many of you are very knowledgeable and
very helpful; and at least someone may be able to send me to the correct ng:

What would make a pc unable to display html help? It says 'can't find the
page' or words to that effect, as if the pc were trying to display a web
page but wasn't connected to the internet. But this pc is connected and has
no trouble when you launch IE. And 6 months ago it had no trouble
displaying the very same html help. (It's the htm pages that it can't
display - compiled .chm file opens fine but can't display anything because
all of the pages are .htm pages).

Tx for any help.

Bernie Yaeger
 
Hi,

If the user has xp service pack 2 maybe the page has active content
which is being blocked. Try checking allow active content to run in files
on My Computer in internet options -> Advanced -> security to see if it
works.

Ken
 
Hi Ken,

Tx for your response. Unfortunately, the pc in question is running service
pack 1 2002, so the reference to active content does not exist in the
security section of 'advanced'. But I suspect the problem revolves around
an issue like this, so I keep searching along these lines.

Thanks again,

Bernie
 
Bernie,
What would make a pc unable to display html help? It says 'can't find the
page' or words to that effect, as if the pc were trying to display a web
page but wasn't connected to the internet. But this pc is connected and has
no trouble when you launch IE. And 6 months ago it had no trouble
displaying the very same html help.
Click to expand...

If you've installed security update 896358, that will block HTML Help
files that you've downloaded from the Internet or that you're accessing
over a network. You can get more information and workarounds here:

http://support.microsoft.com/?kbid=896358
http://www.grainge.org/authoring/ms05-026/ms05-026_update.htm
 
Hi Pete,

Tx so much! I'm almost sure this is the problem - you've pointed me in the
direction of fixing it.

Thanks again,

Bernie
 
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