Disk Boot Failure

  • Thread starter Thread starter Deb
  • Start date Start date
D

Deb

After a power outage at home, our computer won't reboot.
It was turned off and was plugged into a surge protector
(a lot of good those things do). After the power came
back on at home, we tried to power the computer back on
and got the message File\i386\ntkrnlmp.exe could not be
loaded. The error code is 7. We then downloaded (on
another computer) the startup program & put those on
floppy disks, but it's asking for a system disk. We
bought the computer from Best Buy (over a year ago) and
they didn't provide a system disk, nor will they give us
one now. We've tried repairing the installation instead
of re-installing, but we still can't get into Windows XP.

Any suggestions?
 
Deb said:
After a power outage at home, our computer won't reboot.
It was turned off and was plugged into a surge protector
(a lot of good those things do). After the power came
back on at home, we tried to power the computer back on
and got the message File\i386\ntkrnlmp.exe could not be
loaded. The error code is 7. We then downloaded (on
another computer) the startup program & put those on
floppy disks, but it's asking for a system disk. We
bought the computer from Best Buy (over a year ago) and
they didn't provide a system disk, nor will they give us
one now. We've tried repairing the installation instead
of re-installing, but we still can't get into Windows XP.

Any suggestions?
Click to expand...

Get on to Best Buy. If they dont help, post your complaint to a computer
magazine
Eric Booth
 
First, power outages are not surges. But then a plug-in
surge protector does not even claim to protect from the
destructive type of surge. It claims protection from a type
of surge that typically does not exist.

Second, power outages can damage or erase files on a disk
using FATxx filesystem. If disk was not converted to NTFS,
then many strange problems could have occurred such as missing
files.

Third, this is but another reason why one buys brand name
computers. Go right to the manufacturer for help. Never
count on support from Best Buy, et al. To sell clone
computers at discount prices, many important functions are
simply not provided. For example, where are the system
diagnostics that are downloaded free from the manufacturer?

System disk may be in a 'hidden' directory on hard drive.
IOW files may be found by enabling Windows Explorer to view
hidden files. But then that is what the manufacturer support
line should tell you.
 
Back
Top