Digital Image Pro Crashes on Save

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

My didital Image Pro 9 works great until I try to save a picture. Then, my
PC crashes and reboots. A message comes up that windows has recovered, then
a critical error notice from Microsoft comes up to send the craxh information
to Microsoft.

I have reinstalled and installed the program 3 times all with same result.
Finally, my pc became unstable and would reboot even without Digital Image
Pro running. I uninstalled Digital Image Pro and has not had stability
problems since.

I have a 1.2 Ghz Athalon, 1.0 Gb memory, a new 120 Gb HD and Windows XP with
SP2. Also have installed and run Symantec Systems Works Premeir 2005 and
have disabled the anti-virus part when installing and running Digital Image
Pro. I've reinstalled my HP Office Jet G85xi printer with the new software
for Windows XP and disabled the printer while installing Digital Image Pro
per rerad me instructions.

I've looked through the support section to no avail.

Your help would be appreciated.
Ron
 
Ron said:
My didital Image Pro 9 works great until I try to save a
picture. Then, my PC crashes and reboots. A message
comes up that windows has recovered, then a critical
error notice from Microsoft comes up to send the craxh
information to Microsoft.

I have reinstalled and installed the program 3 times all
with same result. Finally, my pc became unstable and
would reboot even without Digital Image Pro running. I
uninstalled Digital Image Pro and has not had stability
problems since.

I have a 1.2 Ghz Athalon, 1.0 Gb memory, a new 120 Gb HD
and Windows XP with SP2. Also have installed and run
Symantec Systems Works Premeir 2005 and have disabled the
anti-virus part when installing and running Digital Image
Pro. I've reinstalled my HP Office Jet G85xi printer
with the new software for Windows XP and disabled the
printer while installing Digital Image Pro per rerad me
instructions.

I've looked through the support section to no avail.

Your help would be appreciated.
Ron
Click to expand...
================================
There is a reported incompatibility with
WinXP SP2 and Norton GoBack 4.0 that
causes crashes in DIP9 and 10.

If you happen to be running Norton GoBack
4.0 (which is included with SystemWorks5)
the current solution is to either uninstall
GoBack 4.0 or Disable GoBack 4.0 before
you open DIP9 or 10.


--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
John -

Thanks a lot for your help. I'll try reinstalling Digital Image Pro and
disabling GOBACK.

Has anyone contacted Symantec about this problem? I'm wondering because my
last Symantec update contained a replacement of GOBACK. I tried runing the
Digital Pro progaam afterwards with the resulting crash.

Thanks again.

Ron
 
Ron said:
John -

Thanks a lot for your help. I'll try reinstalling
Digital Image Pro and disabling GOBACK.

Has anyone contacted Symantec about this problem? I'm
wondering because my last Symantec update contained a
replacement of GOBACK. I tried runing the Digital Pro
progaam afterwards with the resulting crash.

Thanks again.

Ron
Click to expand...
===================================
I'm sure Symantec is aware of the issue and
I don't think reinstalling DIP9 is required.

If you disable GoBack 4.0...let me if it clears
up the problem with DIP9.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
Hi John -
I did email Symante Online technical Support. The Support Tech was very
helpful. Suggested that I try a clean boot and see if the Digital Image Pro
works. Also suggested disabling GOBACK and see if that takes care of the
problem.

Yesteday I disabled Norton Anti Virus and GOBACK, then reinstalled the
Digital Image Pro. Kept both disabled and brought up Digital Image Pro,
touched up a picture ansd saved it without a problem. The conflict is with
the anti-rirus, GOBCL or both. My guess is its GOBACK.

I'll email Symantec Technical support with my results but I think it
wouldn't hurt if Microsoft contacted them too.

Will let you know the final outcome.

Thanks for your help. It is much appreciated.

Ron
 
Ron said:
Hi John -
I did email Symante Online technical Support. The
Support Tech was very helpful. Suggested that I try a
clean boot and see if the Digital Image Pro works. Also
suggested disabling GOBACK and see if that takes care of
the problem.

Yesteday I disabled Norton Anti Virus and GOBACK, then
reinstalled the Digital Image Pro. Kept both disabled
and brought up Digital Image Pro, touched up a picture
ansd saved it without a problem. The conflict is with
the anti-rirus, GOBCL or both. My guess is its GOBACK.

I'll email Symantec Technical support with my results but
I think it wouldn't hurt if Microsoft contacted them too.

Will let you know the final outcome.

Thanks for your help. It is much appreciated.

Ron
Click to expand...
==================================
You're welcome.

Thanks for the update.

--

John Inzer
Picture It! MVP
return e-mail disabled

Picture It! Support Center
http://tinyurl.com/2po2o

Digital Image Support Center
http://tinyurl.com/3xxqg
 
Back
Top