Dialling a telephone no from Outlook

  • Thread starter Thread starter CJM
  • Start date Start date
C

CJM

We can currently initiate telephone calls from within our contacts folders,
plus some public (contact) folders, by right-clicking and selecting Call
Contact.
This feature could use our mobile phones (via Bluetooth) but more usually it
uses our BCM office phone system. This all works fine.

However, under this system we are maintaining a lot of duplicate data: 1 x
Active Directory, 1 x Exchange 5.5 directory, and several public contact
folders.

We are moving to Exchange 2003 soon which will mean that Exchange will
directly tap into AD, rather than maintain it's own directory. We would also
like to be rid of the public contact directories as well, since this too is
merely duplicated AD data.

The problem we have is that we initiated calls from both private & public
contact folders, but not from Exchange's Global Address List - this appears
to a limitation in Outlook.

Is there a way of initiating calls from the Global Address List?

If Outlook can't handle it directly, are there any free/cheap 3rd party
tools that we could use?

Thanks in advance...

Chris
 
Chris,

How were you able to initiate calls from Outlook to a BT Cell phone. Are you using a DUN client BT connection or just transfering the contact info into the cell phone phonebook? I have been able to transfer the number using BT DUN but my cell phone provider doesn't support DUN dialing? Does yours? Who is it?
 
Somewhere in Outlook there is a list of TAPI interfaces
configured/installed.

When you installed your mobile phone software, it adds one to the list.
Likewise, our BCM system also has an entry for our office phones.

When you iniate a call, you can choose which phone interface to use, e.g.
BCM, Mobile or other.

I'm not really up to speed on the technical bits behind all this, but AFAIK,
DUN is not the way we are going.

PS We are using Vodaphone as our carrier, and Nokia phones (6300 etc).

Chris

JMF14 said:
Chris,

How were you able to initiate calls from Outlook to a BT Cell phone. Are
Click to expand...
you using a DUN client BT connection or just transfering the contact info
into the cell phone phonebook? I have been able to transfer the number
using BT DUN but my cell phone provider doesn't support DUN dialing? Does
yours? Who is it?
 
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