Device Manager Problem

  • Thread starter Thread starter Scott
  • Start date Start date
S

Scott

Ever since installing XP home edition, I have had a question mark in
the device manager. It is labled "other devices" and the sub text
reads "unsupported device" I have deleted it several times in safe
mode and in normal mode but it keeps returning. All my other computer
hardware is listed elsewhere so I have no idea what this might be.

Anyone here have a solution for this?? TIA
 
How to Troubleshoot Unknown Devices Listed in Device Manager
http://support.microsoft.com/?kbid=314464


--
Nicholas

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| Ever since installing XP home edition, I have had a question mark in
| the device manager. It is labled "other devices" and the sub text
| reads "unsupported device" I have deleted it several times in safe
| mode and in normal mode but it keeps returning. All my other computer
| hardware is listed elsewhere so I have no idea what this might be.
|
| Anyone here have a solution for this?? TIA
 
The device is listed in safe mode. I uninstall it, when I reboot it is
back in the device manager. Does not say new hardware found or any
other message. Msinfo32 does not show any problem devices.

TIA
 
Hi Scott,

To remove Unknown or Other Devices. To determine the hardware key of the
device.

Go to Start/Run/CMD. At the command prompt, type the following commands and
press enter after each line:

set DEVMGR_SHOW_DETAILS=1
set DEVMGR_SHOW_NONPRESENT_DEVICES=1
start devmgmt.msc

Click the View menu and select Show hidden devices. Right click the device
you want to delete and click Properties. Click the Details tab.

Select Device Instance ID. The value of Device Instance ID is the hardware
key of the device.

Example, if you see the value is Root\Image\0000, the full hardware key is:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\Image\0000

Then go to Start/Run/Regedit and navigate to the key. The data of the
Driver value is the software key of the device. Delete both the hardware
key and software key.

Go to Help and Support/Pick a Task (left side)/Use Tools to view.../(left
pane)My Computer Information/(right pane)View the status of my system
hardware and software/Hardware/Update and Troubleshooters.

How to Troubleshoot Hardware and Software Driver Problems
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q322205

Troubleshooting Device Manager Issues in Windows XP
http://www.kellys-korner-xp.com/win_xp_dm.htm

Troubleshooting Device Conflicts with Device Manager
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q310126

/xp_tweaks.htm

Top 10 Frequently Asked Questions and Answers
http://www.kellys-korner-xp.com/top10faqs.htm
 
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