delete it all

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G

Guest

have a compaq presario that the help and support gone on.....can not
troubleshoot or reconfigure startup anymore....system is really starting to
drag.....feel only option is to delete and start over with startup disc.....i
knew how to erase it all with old gateway, but not sure with compaq.....in
the process of saving everything i want to keep to disc....this the only way
i feel i can get help and support back...have tried this forum and hp with no
luck already.....tks...bill
 
kybat said:
have a compaq presario that the help and support gone on.....can not
troubleshoot or reconfigure startup anymore....system is really
starting to drag.....feel only option is to delete and start over
with startup disc.....i knew how to erase it all with old gateway,
but not sure with compaq.....in the process of saving everything i
want to keep to disc....this the only way i feel i can get help and
support back...have tried this forum and hp with no luck
already.....tks...bill
Click to expand...


Simple answer - RTFM.
 
mike, not the way foward....hp/compaq support says not go on getting help and
support back...have tried all their fix suggestions and no others
avail.....bill
 
Bill

I assumed that you meant that Windows Help and Support had failed, not that
HP/Compaq had withdrawn their support..

You need to clean your system..

Some basic steps for you..

First step is get your computer in a workable state..

Open Internet Explorer.. go to TOOLS - INTERNET OPTIONS.. delete Temporary
Internet files..

Defragment your drive..

Run a one shot virus remover.. I have found that McAfee Stinger works for
people.. download and run it..

http://vil.nai.com/vil/stinger/

You will also need to download Spyware removal software.. Spybot and Adaware
are available at these websites.. both are free.. download and run them..
don't forget to check for updates after you have started them..

http://www.safer-networking.org/en/index.html

http://www.lavasoftusa.com/software/adaware/

Spybot has the ability to immunize a system, but there is better for this
function, so download and run Spyware Blaster too.. again, check for
updates..

http://www.javacoolsoftware.com/

If you have had your Internet browser hijacked, that is to say, you get
redirected through a search engine NOT of your choosing, you will need
different tools..

HijackThis is a popular and effective tool.. download it from here..

http://www.spychecker.com/download/download_hijackthis.html

CWShredder will eliminate CoolWebSearch and variants.. there is a free
download here..
http://www.majorgeeks.com/download4086.html

For other tools in the fight against spyware, visit this website and
bookmark it..

http://www.pchell.com


Please return to this thread and provide feedback.. it is the only way that
helpers here can determine how effective the advice given has been..

Good luck..
 
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