Delay in receiving new mail

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Guest

I'm on a network and everyone on the network gets their 'new email'
notifications immediately when new mail arrives, with the exception of a
couple of people.

The people who do not receive their email alerts immediately have to deviate
from their inbox folder and click on another email folder (eg. 'drafts') and
then the notification arrives and the new mail comes in.
They should not have to deviate from their inbox for the new mail to arrive
(the rest of the building doesn't have to).

Any ideas about how to fix this problem?

Thanks, much appreciated!!
Rachel.
 
I'm running Office 2003 on XP SP2. I've disabled WCF and still have issues.
The articles you references are for 2000/2002 ... anything for 2003?
 
There shouldn't be anything required for 2003 - it's setup to do the
behaviors in the articles automatically, so something else is going on...

Is your Exchange account in online or in cached mode? Were you getting your
mail properly before installing XP SP2? Have people who are getting their
mail on time installed XP SP2?

Also, how long have you gone before switching folders? The polling interval
is set on the Exchange server - it's default is 1 minute, but if the
administrator has set the interval higher it could take some time before
mail shows up. You might check with the Exchange administrator to see if
he/she has changed the interval.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
 
It is something with WCF ... after I rebooted after turning it off, I get
messages immediately. When I turn it back on the messages are delayed.

Exchange is online, not using cached exchange mode. I do get them within
the 1 minute polling interval.
 
It is something with WCF ... after I rebooted after turning it off, I get
messages immediately. When I turn it back on the messages are delayed.

Exchange is online, not using cached exchange mode. I do get them within
the 1 minute polling interval.
 
If you're getting them within a minute with the WCF turned on, that's the
expected behavior - WCF blocks the notifications from Exchange, so Outlook
has to rely on polling.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights
 
Cool. This has just answered my question. Does anyone know what port number
you need to open up to let the UDP packets through?
 
TheRage said:
Cool. This has just answered my question. Does anyone know what
port number you need to open up to let the UDP packets through?
Click to expand...

I recall reading that the UDP ports are random. There was an article posted
here or in the m.p.o newsgroup on how to fix them to specific values, and I
think Jeff Stephenson posted it, but I could be wrong on that.
 
Jeff,

My users, in question, are all on the same subnet as my Exchange server.
Below I have provided information about my network. I would like to know
where I can begin to search for a resolution for Clients A and B, C seems to
be fine.

With the clients in question, A and B both, at times, are not aware of new
messages until they either force a send/receive, send/reply/forward a
message, or click off the inbox and back. I read both articles that you have
specified and they did not seem to address my issue directly. Also the issue
is not consistent nor is it predictably replicated in a test environment or
on the client workstation.

Thanks in advance,


Matthew


The network is
TCP/IP 100 MB Ethernet (192.168.1.x, 255.255.255.0)

AD Server (Native Mode)
Primary Windows 2000 sp 4, DNS, DHCP, Catalog
Secondary Windows 2000 sp 4, Catalog, DNS

Server
Windows 2000 sp 4
Exchange 2000 sp 3 (192.168.1.10), Native mode, BE Server (FE is on DMZ)
NAV, IHateSpam

Client A
Windows 2000 sp4 (192.168.1.125 (DHCP))
Outlook 2000 sp3

Client B
Windows XP sp 2 (192.168.1.126 (DHCP))
Outlook 2002 sp 2

Client C
Windows 2000 sp4 (192.168.1.127 (DHCP))
Outlook 2000 sp3


Jeff Stephenson said:
http://support.microsoft.com/kb/264035/EN-US/ tells how to fix the port.
Click to expand...
 
Your other option is to set the regkey described in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q305572 to cause
Outlook to poll the Exchange server.

--
Jeff Stephenson
Outlook Development
This posting is provided "AS IS" with no warranties, and confers no rights


Jeff,

My users, in question, are all on the same subnet as my Exchange server.
Below I have provided information about my network. I would like to know
where I can begin to search for a resolution for Clients A and B, C seems to
be fine.

With the clients in question, A and B both, at times, are not aware of new
messages until they either force a send/receive, send/reply/forward a
message, or click off the inbox and back. I read both articles that you have
specified and they did not seem to address my issue directly. Also the issue
is not consistent nor is it predictably replicated in a test environment or
on the client workstation.

Thanks in advance,


Matthew


The network is
TCP/IP 100 MB Ethernet (192.168.1.x, 255.255.255.0)

AD Server (Native Mode)
Primary Windows 2000 sp 4, DNS, DHCP, Catalog
Secondary Windows 2000 sp 4, Catalog, DNS

Server
Windows 2000 sp 4
Exchange 2000 sp 3 (192.168.1.10), Native mode, BE Server (FE is on DMZ)
NAV, IHateSpam

Client A
Windows 2000 sp4 (192.168.1.125 (DHCP))
Outlook 2000 sp3

Client B
Windows XP sp 2 (192.168.1.126 (DHCP))
Outlook 2002 sp 2

Client C
Windows 2000 sp4 (192.168.1.127 (DHCP))
Outlook 2000 sp3
Click to expand...
 
We have been currently upgrading all of our clients to windows xp with office
2000 previously using win2000 and office 2000. The XP clients are
experiencing strange delays in sending and receiving email. When a message is
sent, it appears as though it is still in the outbox until you click
somewhere else in Outlook (then it disappears and is sent). Incoming messages
do not seem to arrive automatically anymore and arrive in 'groups' when you
click on something in Outlook. This happens in all different versions of
Outlook. we are running exchange 2003.

So far i have figured out that if i redo the pc and only patch office up to
sp2 the issue goes away. As soon as sp3 is installed the issue resumes. Does
any one know how to fix this?
 
We have been currently upgrading all of our clients to windows xp with office
2000 previously using win2000 and office 2000. The XP clients are
experiencing strange delays in sending and receiving email. When a message is
sent, it appears as though it is still in the outbox until you click
somewhere else in Outlook (then it disappears and is sent). Incoming messages
do not seem to arrive automatically anymore and arrive in 'groups' when you
click on something in Outlook. This happens in all different versions of
Outlook. we are running exchange 2003.

So far i have figured out that if i redo the pc and only patch office up to
sp2 the issue goes away. As soon as sp3 is installed the issue resumes. Does
any one know how to fix this?
Click to expand...

If I'm reading this properly, you're running Office 2000? If so, apply the
registry changes specified in
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q304849. Your
problem is that something is blocking the UDP packets from Exchange - the
changes will cause Outlook to poll Exchange.
 
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