delay in gettingemail

  • Thread starter Thread starter Kelvin
  • Start date Start date
K

Kelvin

A couple of my users have to switch folders in Outlook
2002 before they get an email notification. An example I
can send them an email and they don't see it or get an
notification until they click on sent items and then go
back to inbox.

Any help would be greatly appreciated.
 
"Kelvin" said in news:[email protected]:
A couple of my users have to switch folders in Outlook
2002 before they get an email notification. An example I
can send them an email and they don't see it or get an
notification until they click on sent items and then go
back to inbox.

Any help would be greatly appreciated.
Click to expand...

You missed something critical: using Exchange. My guess is you are
using Exchange. The problem is the UDP packets getting sent from your
Exchange server aren't reaching the clients on your network. Could be a
[NAT] router in the way. Could be an intervening firewall. Could be
other blockages.

OL2002: You Cannot Receive New E-mail Notifications in Environments That
Use the Network Address Translation
http://support.microsoft.com/?kbid=305572

Windows XP-Based Clients Do Not Receive "New Mail" Notification Messages
After You Install Service Pack 1
http://support.microsoft.com/?kbid=815052

XADM: No Way to Configure Port for UDP New Mail Notification Packets
http://support.microsoft.com/?kbid=264035

XADM: How to Troubleshoot New Mail Notification Issues
http://support.microsoft.com/?kbid=270065
 
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