J
Jonathan Sachs
David Candy: this is a follow-up to a thread I began late in May, when I was
trying to make Windows Backup display its initial "Looking for devices..."
message for a second or two, rather than as long as several minutes.
You may remember that my last message in this thread ended, "May I ask that
you please address the problem I brought here, instead of trying to help me
solve a different problem that seems easier?" I gather you were unable or
unwilling to do so, since you never replied.
It appears that I have now resolved the problem, so I am reporting back to
tell you what happened. I hope this will help you assist other users more
effectively in the future.
I described the problem in another forum which is largely concerned with
Microsoft products, but is not associated with Microsoft. The resident
experts did not know what was wrong, but one of them thought that it sounded
like a device driver problem, and suggested that I check the HP web site for
a new driver.
I was very skeptical about that, because I have been using HP DAT drives
with Microsoft's generic DAT driver at least since the days of Windows NT
4.0, and never had a problem. I did not believe that HP even offered a
proprietary Windows XP driver. I looked, though, and found that they do. I
installed it, and the problem is now gone.
I would not expect you to know this type of detail about the particular
device I'm using. The person who helped me did not know it, but he was able
to help me by taking a pragmatic approach to the situation instead of a
formulaic one.
He did not adopt the attitude that if I was dissatisfied with the
performance of Windows, my expectations, not the performance of windows,
should change.
He did not try to convince me to solve a problem different from the one I
brought to him because he knew how to solve that one.
When he found that he did not know the answer to my question, he referred me
to another source of information that seemed likely to be helpful.
I hope you will be able to develop the habit of responding in similar ways,
so that more of the people you try to help will feel that you have offered
them assistance rather than frustration.
trying to make Windows Backup display its initial "Looking for devices..."
message for a second or two, rather than as long as several minutes.
You may remember that my last message in this thread ended, "May I ask that
you please address the problem I brought here, instead of trying to help me
solve a different problem that seems easier?" I gather you were unable or
unwilling to do so, since you never replied.
It appears that I have now resolved the problem, so I am reporting back to
tell you what happened. I hope this will help you assist other users more
effectively in the future.
I described the problem in another forum which is largely concerned with
Microsoft products, but is not associated with Microsoft. The resident
experts did not know what was wrong, but one of them thought that it sounded
like a device driver problem, and suggested that I check the HP web site for
a new driver.
I was very skeptical about that, because I have been using HP DAT drives
with Microsoft's generic DAT driver at least since the days of Windows NT
4.0, and never had a problem. I did not believe that HP even offered a
proprietary Windows XP driver. I looked, though, and found that they do. I
installed it, and the problem is now gone.
I would not expect you to know this type of detail about the particular
device I'm using. The person who helped me did not know it, but he was able
to help me by taking a pragmatic approach to the situation instead of a
formulaic one.
He did not adopt the attitude that if I was dissatisfied with the
performance of Windows, my expectations, not the performance of windows,
should change.
He did not try to convince me to solve a problem different from the one I
brought to him because he knew how to solve that one.
When he found that he did not know the answer to my question, he referred me
to another source of information that seemed likely to be helpful.
I hope you will be able to develop the habit of responding in similar ways,
so that more of the people you try to help will feel that you have offered
them assistance rather than frustration.