credit union site keeps disappearing.

  • Thread starter Thread starter Tom Barry
  • Start date Start date
T

Tom Barry

I have an on line site that I log into for my credit
union. Suddenly, when I log on, it shows a list of my
accounts and when I click on one(checking, savings or
mortgage, it disappears. This is the only site that it
happens to. The Credit union support folks can't help me.
Here is their reply:

"I would suggest that you perform all critical updates
for your web
browser and operating system as recommended by the
manufacturer.
Netscape offers free software updates for Netscape web
browsers from
www.netscape.com. Microsoft offers free software updates
for Internet
Explorer and Windows operating systems from
www.microsoft.com."

I use a tool called adaware to get junk off of my system.
Could I have deleted something by mistake? I was getting
a message "EGNSEngine not found" but no longer.

any help is appreciated.
 
I have an on line site that I log into for my credit
union. Suddenly, when I log on, it shows a list of my
accounts and when I click on one(checking, savings or
mortgage, it disappears. This is the only site that it
happens to. The Credit union support folks can't help me.
Here is their reply:

"I would suggest that you perform all critical updates
for your web
browser and operating system as recommended by the
manufacturer.
Netscape offers free software updates for Netscape web
browsers from
www.netscape.com. Microsoft offers free software updates
for Internet
Explorer and Windows operating systems from
www.microsoft.com."

I use a tool called adaware to get junk off of my system.
Could I have deleted something by mistake? I was getting
a message "EGNSEngine not found" but no longer.

any help is appreciated.
Click to expand...

I had the same problem with my credit card account. This is what
customer support wrote to me when I asked for help. It did solve my
problem. I'm not sure it this will help you but it certainly
shouldn't hurt to try. Their answer to me follows:

Please accept my apologies for the difficulties you are experiencing
with our website. The problem appears to be
with an automatic setting within Internet Explorer, version 6.

In order to access our site, you will need to do the following.

1. Open INTERNET EXPLORER

2. Select TOOLS from the menu bar.

3. Click on INTERNET OPTIONS

4. Click the ADVANCED Button

5. Select OVERRIDE AUTO COOKIE HANDLING

6. Select ALLOW SESSION COOKIES

---------------------------------------OR----------------------------------------------------------------

1. Open INTERNET EXPLORER

2. Select TOOLS from the menu bar.

3. Click on INTERNET OPTIONS

4. Click on PRIVACY TAB

5. Click the ADVANCED Button

6. Select OVERRIDE AUTO COOKIE HANDLING

7. Select ALLOW SESSION COOKIES
 
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