crash

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

My computer freezes randomly, making the sound that you hear when turning off
the computer by holding the power button. The mouse freezes on the screen,
then that's all she wrote. I have to turn off by holding the power button.
Occasionally the sound happens without the computer crashing, but that is
rare. This has been happening for a few weeks. I'm wondering if it is a
hardware/overheating problem or if this could be some sort of a bug?

Thank you,
Jennifer
 
Turn off "reboot on error" setting for Windows.

Go to My Computer icon, do a right-click, then select Properties. Select the "Advanced" TAB and in the Startup and Recovery section (3rd block, near bottom) click the "Settings" button.
At System Failure block, "Un-check" the "Automatically restart" line. Apply change, make clean exit.

This will prevent a "reboot on error", and will also show (when you have Windows exception) the error code and its description.

IF a STOP error occurs, write down its number and complete description and follow up on fixes.

If Normal mode of Windows is still "re-booting" itself, reboot pc & tap the F8 Function key to select SAFE Mode, then do steps above.

See Aumha.org's knowledge base on stop errors and keep it handy
http://aumha.org/win5/kbestop.php


Next, take a look at the system's Event Log:
Select Start button/ select Run , then type in

eventvwr.msc<enter>
-- or Go to Control Panel / Performance and Maintenance/Administrative Tools >Event Viewer.

Review the sections and look for Errors or Warnings that match the time the event occurred. Double click---the information "may" give a clue.

If you suspect a heating problem, first be sure there is sufficient space all around the pc case for air circulation. Be sure there is nothing blocking any air intake slots. Take a look at the power supply fan (usually in back of the pc case) to be sure it is not blocked with dust & gunk, and that it is turning when power is on.
 
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