Could not start Microsoft Outlook

  • Thread starter Thread starter LucyMR
  • Start date Start date
L

LucyMR

I have a problem with one user's access using Outlook. When they try and
open Outlook XP on their computer, they get the following message:

Could not start Microsoft Outlook. You do not have permission to log on.

If they use OWA, they can get into their account ok. We are running
Exchange 2000 on W2K and the user us on Windows XP SP1 running Office XP
Standard with SP3.

I have tried deleting their profile in Outlook and adding it again, with no
success.

Any suggestions?

Thanks,

Lucy
 
Just to let you know, the only work around I have found for this is to
rebuild the user's computer. Uninstalling office and reinstalling did not
work, nor did creating a new user profile on that computer for them. I am
able to log into another computer with their user ID and access Outlook just
fine.

If anyone has any insight as to why this happens, I would still like to
know. And if there is another work around other than a rebuild, that would
be good too.

Lucy
 
Ok it sames to me that he/she does not have logon on that
Pc it must be logon with the user in that way outlook
detects that there user that it is connected has the right
permit to use outlook other way it detects that the user
that it is trying does have permit and you can use you OWA
normaly but it becuase the user it is not logon on that pc
 
If I am understanding you correctly, you're saying that the user is not able
to use outlook because they are not the user logged on to the PC??

That is not the case here. The user is able to log on to their own
computer, and access other network resources, such as mapped network drives
and their personal directory on the network. They were not able to access
Outlook, but they could access OWA from the machine that they logged in to.

If the same user logged into a different computer, they were able to access
Outlook.

There appears to be a problem specifically with Outlook on their own
computer, that was NOT corrected by unistalling office, rebooting, and
reinstalling office.

Lucy
 
I am having the same problem with the same message. I changed the
authentication to "none" and now the user has to type in her password but can
gain access to Outlook and email, however I do not want to re-install XP and
Office in order to fix this. Has anyone come up with a fix?
 
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