continuous boot loop

  • Thread starter Thread starter naomi s
  • Start date Start date
N

naomi s

I am really hoping someone can help me. I ran a norton
scan on my home pc and it found a virus called
W32.HLLP.Spreda.B (also called savenow)It had not actually
infected my computer yet. It was quarantined. I followed
the diretions on the norton site to remove it. At the end
of the directions i was instructed to edit the registry. I
followed all directions to a t and thought all would be
well when i restarted. i was wrong. My computer isnow
stuck in a continuous booting loop. The farthest it ever
gets is the black WINDOWS XP screen that shows windows is
loading, then it makes somne noises and starts to reboot.
It does this over and over and over again without stop. I
don't know what to do!!! Is there anyone out there who can
help me? The dirctions i followed are at the link below.
http://securityresponse.symantec.com/avcenter/venc/data/w32
...hllp.spreda.b.html
..
 
Assuming you have an actual XP CD as opposed to a recovery CD, try a Repair
install as follows:
NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

If you only have a recovery CD, your options are quite limited. You can
either purchase a retail version of XP will allow you to perform the above
among other tools and options it has or you can run your system recovery
routine with the Recovery CD which will likely wipe your drive, deleting all
files but will restore your setup to factory fresh condition.
 
\If i do this, will i lose all my data? Part of the
instructions that i followed told me to disable system
restore before i started. One of the last things i did
before restarting was to re enable sys restore. will this
protect me?
 
There are no guarantees. For the most part, a repair install is safe and
you shouldn't lose your data. Also, if something goes wrong to the point
where you do end up losing your data, it's likely the setup and therefore,
your data, couldn't be saved unless you were backed up anyway.

I realize that is small consolation but there are no guarantees about any of
these tools which is why your best defense is being well backed up; that is
your first and best line of defense.

System Restore only backs up and restores system settings and the system
state, it does not backup or restore your data files.

So, in answer to your question, you "SHOULDN'T" lose any data, a repair
install does wipe all your restore points if any and if you have any system
updates or patches installed, those will need to be reinstalled as well.
 
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