contacts lookup window

  • Thread starter Thread starter Judy Gleeson
  • Start date Start date
J

Judy Gleeson

Outlook 2002

One of my clients is having a problem with their Contacts lookup window. If
we type a company name it only finds one entry for that company even though
there are many all in the same folder. Has anyone seen this before?
 
Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several things
fit that description) nor the view in which you are conducting this search.
The information store would also be in play here.
 
Hi Russ

We're using the "Type a Contact To Find" window (works from anywhere in
Outlook and in any view).

I have never seen this behaviour before either and have trained in hundred
of organisations!

Thanks

Judy


Russ Valentine said:
Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several things
fit that description) nor the view in which you are conducting this search.
The information store would also be in play here.
--
Russ Valentine
[MVP-Outlook]
Judy Gleeson said:
Outlook 2002

One of my clients is having a problem with their Contacts lookup window.
If
we type a company name it only finds one entry for that company even
though
there are many all in the same folder. Has anyone seen this before?

--
Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia
Click to expand...
Click to expand...
 
In my experience that window will only apply to the current view of the
active folder.
What happens if you use it in the view of the Contacts Folder in which these
categories reside?
--
Russ Valentine
[MVP-Outlook]
Judy Gleeson said:
Hi Russ

We're using the "Type a Contact To Find" window (works from anywhere in
Outlook and in any view).

I have never seen this behaviour before either and have trained in hundred
of organisations!

Thanks

Judy


Russ Valentine said:
Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several things
fit that description) nor the view in which you are conducting this search.
The information store would also be in play here.
--
Russ Valentine
[MVP-Outlook]
Judy Gleeson said:
Outlook 2002

One of my clients is having a problem with their Contacts lookup
window.
If
we type a company name it only finds one entry for that company even
though
there are many all in the same folder. Has anyone seen this before?

--
Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia
Click to expand...
Click to expand...
Click to expand...
 
I only see the company lookup work some of the time, like when the company
name is in the File As field.

BTW, Judy, if you get a message from Mike Sampson, be sure to answer it. <g>

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Judy Gleeson said:
Hi Russ

We're using the "Type a Contact To Find" window (works from anywhere in
Outlook and in any view).

I have never seen this behaviour before either and have trained in hundred
of organisations!

Thanks

Judy


Russ Valentine said:
Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several things
fit that description) nor the view in which you are conducting this search.
The information store would also be in play here.
--
Russ Valentine
[MVP-Outlook]
Judy Gleeson said:
Outlook 2002

One of my clients is having a problem with their Contacts lookup
window.
If
we type a company name it only finds one entry for that company even
though
there are many all in the same folder. Has anyone seen this before?

--
Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia
Click to expand...
Click to expand...
Click to expand...
 
Thanks Russ and Sue.

Russ I can be in my Calendar, type a client's name (First, Last or Company)
in the "Type here to find a Contact" window and hit Enter and it opens the
Contact's record. The window works from anywhere in Outlook - it's on the
standard toolbar.

I teach that as a bit of a CRM solution for Government agencies that want to
log conversations with clients and quickly see who they are talking to.

Judy

Russ Valentine said:
In my experience that window will only apply to the current view of the
active folder.
What happens if you use it in the view of the Contacts Folder in which these
categories reside?
--
Russ Valentine
[MVP-Outlook]
Judy Gleeson said:
Hi Russ

We're using the "Type a Contact To Find" window (works from anywhere in
Outlook and in any view).

I have never seen this behaviour before either and have trained in hundred
of organisations!

Thanks

Judy


Russ Valentine said:
Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several things
fit that description) nor the view in which you are conducting this search.
The information store would also be in play here.
--
Russ Valentine
[MVP-Outlook]
Outlook 2002

One of my clients is having a problem with their Contacts lookup
window.
If
we type a company name it only finds one entry for that company even
though
there are many all in the same folder. Has anyone seen this before?

--
Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia
Click to expand...
Click to expand...
Click to expand...
 
Not here. If I type the company name in the Calendar, I get "Cannot find
requested Contact."
If I type it in the Contacts Folder, all the Contacts in that Category
appear.
--
Russ Valentine
[MVP-Outlook]
Judy Gleeson said:
Thanks Russ and Sue.

Russ I can be in my Calendar, type a client's name (First, Last or
Company)
in the "Type here to find a Contact" window and hit Enter and it opens the
Contact's record. The window works from anywhere in Outlook - it's on the
standard toolbar.

I teach that as a bit of a CRM solution for Government agencies that want
to
log conversations with clients and quickly see who they are talking to.

Judy

Russ Valentine said:
In my experience that window will only apply to the current view of the
active folder.
What happens if you use it in the view of the Contacts Folder in which these
categories reside?
--
Russ Valentine
[MVP-Outlook]
Judy Gleeson said:
Hi Russ

We're using the "Type a Contact To Find" window (works from anywhere in
Outlook and in any view).

I have never seen this behaviour before either and have trained in hundred
of organisations!

Thanks

Judy


Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several
things
fit that description) nor the view in which you are conducting this
search.
The information store would also be in play here.
--
Russ Valentine
[MVP-Outlook]
Outlook 2002

One of my clients is having a problem with their Contacts lookup
window.
If
we type a company name it only finds one entry for that company even
though
there are many all in the same folder. Has anyone seen this before?

--
Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia
Click to expand...
Click to expand...
Click to expand...
 
I agree. Using the "Type to find a Contact" window has always produced
sporadic results at best. Advanced Find is much more consistent.
One thing that helps for users who insist on using the "Type to find..."
window is to create categories for each company. Those searches are
reliable, but I still don't see it working in non Contact Folders.
--
Russ Valentine
[MVP-Outlook]
Sue Mosher said:
I only see the company lookup work some of the time, like when the company
name is in the File As field.

BTW, Judy, if you get a message from Mike Sampson, be sure to answer it.
<g>

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Judy Gleeson said:
Hi Russ

We're using the "Type a Contact To Find" window (works from anywhere in
Outlook and in any view).

I have never seen this behaviour before either and have trained in
hundred
of organisations!

Thanks

Judy


Russ Valentine said:
Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several things
fit that description) nor the view in which you are conducting this search.
The information store would also be in play here.
--
Russ Valentine
[MVP-Outlook]
Outlook 2002

One of my clients is having a problem with their Contacts lookup
window.
If
we type a company name it only finds one entry for that company even
though
there are many all in the same folder. Has anyone seen this before?

--
Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia
Click to expand...
Click to expand...
Click to expand...
 
I hardly ever use Advanced Find any more, now that I have Lookout on the
toolbar.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Russ Valentine said:
I agree. Using the "Type to find a Contact" window has always produced
sporadic results at best. Advanced Find is much more consistent.
One thing that helps for users who insist on using the "Type to find..."
window is to create categories for each company. Those searches are
reliable, but I still don't see it working in non Contact Folders.
--
Russ Valentine
[MVP-Outlook]
Sue Mosher said:
I only see the company lookup work some of the time, like when the company
name is in the File As field.

BTW, Judy, if you get a message from Mike Sampson, be sure to answer it.
<g>

Judy Gleeson said:
Hi Russ

We're using the "Type a Contact To Find" window (works from anywhere in
Outlook and in any view).

I have never seen this behaviour before either and have trained in
hundred
of organisations!

Thanks

Judy


Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several
things
fit that description) nor the view in which you are conducting this
search.
The information store would also be in play here.
--
Russ Valentine
[MVP-Outlook]
Outlook 2002

One of my clients is having a problem with their Contacts lookup
window.
If
we type a company name it only finds one entry for that company even
though
there are many all in the same folder. Has anyone seen this before?

--
Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia
Click to expand...
Click to expand...
Click to expand...
 
Not sure I have the capacity to learn another new toy.
Guess I'm overdue for .NET Framework, too.
--
Russ Valentine
[MVP-Outlook]
Sue Mosher said:
I hardly ever use Advanced Find any more, now that I have Lookout on the
toolbar.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



Russ Valentine said:
I agree. Using the "Type to find a Contact" window has always produced
sporadic results at best. Advanced Find is much more consistent.
One thing that helps for users who insist on using the "Type to find..."
window is to create categories for each company. Those searches are
reliable, but I still don't see it working in non Contact Folders.
--
Russ Valentine
[MVP-Outlook]
Sue Mosher said:
I only see the company lookup work some of the time, like when the
company name is in the File As field.

BTW, Judy, if you get a message from Mike Sampson, be sure to answer it.
<g>

Hi Russ

We're using the "Type a Contact To Find" window (works from anywhere in
Outlook and in any view).

I have never seen this behaviour before either and have trained in
hundred
of organisations!

Thanks

Judy


Cannot repro that behavior.
Not entirely sure what you mean by "Contacts lookup window" (several
things
fit that description) nor the view in which you are conducting this
search.
The information store would also be in play here.
--
Russ Valentine
[MVP-Outlook]
Outlook 2002

One of my clients is having a problem with their Contacts lookup
window.
If
we type a company name it only finds one entry for that company even
though
there are many all in the same folder. Has anyone seen this before?

--
Judy Gleeson
Director
Acorn Training and Consulting
Canberra, Australia
Click to expand...
Click to expand...
Click to expand...
 
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