Computer won't restart

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  • Start date Start date
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Guest

My computer froze today and when restarted, it began a continuous loop of restarting. I have been reading many posts today and can't seem to fix the problem. I did get it into Safe mode and unchecked "Automatic restarting". My blue screen showed this message:
***STOP: 0x0000007E (0xC0000005,0xF72FE509,0xF97DA9E0,0xF97DA6E0)

***sysaudio.sys - Address F72FE509 base at F72F7000, DateStamp 3d6de2dd

Beginning dump of physical memory
Physical memory dump complete.

We had a major storm today and the computer was on. I dont know if that is why the computer started this or if it was coincidence.

Thanks
 
How about a system restore while in safe mode?

Willie


Eriv said:
My computer froze today and when restarted, it began a continuous loop of
Click to expand...
restarting. I have been reading many posts today and can't seem to fix the
problem. I did get it into Safe mode and unchecked "Automatic restarting".
My blue screen showed this message:
***STOP: 0x0000007E (0xC0000005,0xF72FE509,0xF97DA9E0,0xF97DA6E0)

***sysaudio.sys - Address F72FE509 base at F72F7000, DateStamp 3d6de2dd

Beginning dump of physical memory
Physical memory dump complete.

We had a major storm today and the computer was on. I dont know if that
Click to expand...
is why the computer started this or if it was coincidence.
 
it says that i dont have a restore point.

Willie said:
How about a system restore while in safe mode?

Willie



restarting. I have been reading many posts today and can't seem to fix the
problem. I did get it into Safe mode and unchecked "Automatic restarting".
My blue screen showed this message:
is why the computer started this or if it was coincidence.
Click to expand...
 
Eriv said:
My computer froze today and when restarted, it began a continuous loop of restarting. I have been reading many posts today and can't seem to fix the problem. I did get it into Safe mode and unchecked "Automatic restarting". My blue screen showed this message:
***STOP: 0x0000007E (0xC0000005,0xF72FE509,0xF97DA9E0,0xF97DA6E0)

***sysaudio.sys - Address F72FE509 base at F72F7000, DateStamp 3d6de2dd

Beginning dump of physical memory
Physical memory dump complete.

We had a major storm today and the computer was on. I dont know if that is why the computer started this or if it was coincidence.

Thanks
Click to expand...

What sort of a sound card does your computer have?

If it is a separate sound card in a PCI slot then try removing it from
the computer.

If the sound is integrated into the computer motherboard then go into
the BIOS setup and disable the onboard sound.

That should stop the sysaudio.sys driver from loading and might
overcome the error.

If it does then you have a hardware problem with the sound in your
computer and you probably need to replace the sound card (if it is a
separate PCI card) or see about repairing/replacing the motherboard;
or using a PCI sound card instead of the onboard sound.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."
 
How far back did you attempt to go in System Restore? Did you pick a date in
BOLD print? Bold print days are the only days available, and your computer
is constantly adding new restore points (Assuming you have it turned on),
and those new restore points replace the old ones. By default, you only have
a certain amount of space alloted on your HD for restore points. All
searching I have done, indicates a faulty driver. Since you can't do
anything except in safe mode, you may want to try *either* rolling back the
audio driver (I believe that sysaudio.sys is indicating a problem there), or
update driver (Rt click My Computer>Properties>Hardware Tab>Device
Mgr>expand the sound devices, find your audio card, double click, driver
tab, either update or roll back, which ever you decide to try, follow the
prompts. Hope that's enough info for you. Good luck.

Willie


.. A faulty driver would make sense, because safe mode only loads the drivers
Windows *Needs*, so therefore would give the stability you are experiencing
in this case. This is at least a place to start. Good Luck.

Willie
 
My audio card is an onboard card. I disabled it and restarted. I will will replace it with a PCI card. Do you think anything else may have been damaged? Everything seems to be working fine. I don't know if there are tendencies in a lightning strike if the audio card was damaged.

Thanks
 
Eric said:
My audio card is an onboard card. I disabled it and restarted. I will will replace it with a PCI card. Do you think anything else may have been damaged? Everything seems to be working fine. I don't know if there are tendencies in a lightning strike if the audio card was damaged.

Thanks
Click to expand...

Glad it worked out okay for you.

One thing you can try. With the sound still disabled search for the
sysaudio.sys file and delete all copies of it.

Then go back into the BIOS setup and enable the onboard sound again.
It may just reconfigure itself and decide to work properly. Or the
old problem may come back, especially if it is a hardware related
issue with the onboard sound controller.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."
 
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