computer will not shut off restart

  • Thread starter Thread starter steven
  • Start date Start date
S

steven

i am a retired person in cheyenne wyoming i have a dell
8250 computer with windows xp the dell tech men have all
given up on my problem please help me when i shut off my
computer using the shut off choice it shuts off perfect
real fast no problem but now the problem when i chose the
shut off restart choice the screen just says save your
setting or windows is shuting down but it never shuts
down have to use the tower bulls eye button to shut it
off many dell tech men have had me do a debug clean
install go run regedit run misconfig etc etc eventually
they would give up and another dell tech man would try to
help me the last one said to contact microsoft i do not
know much about computers but i am good at following
directions and instructions thank you sincerely steven
please e-mail me what to do again thank you
 
Ok, I had this exact same problem and here's what I did
to remedy that!! Instead of shutting down the computer
when your done wit it, try the log off link first in the
start menu, let the windows save those setting and then a
new page opens and on it , it says on thescreen exit or
close {and then your computer name } you click on that
and then click on the shutdown windows link that is there
also and it takes about 30 seconds but it will shut
off!! Good Luck

Paulie!!
 
Back
Top