computer problems

[Guest]

I have three problems at present - with sound, date and time and security
certificate.

1. a few months ago the sound on my computer went, I have tried everything
the support has told me to do without success. I have been told to uninstall
my audio driver and re-install from the manufacturers website, but I do not
know how to do this, can anyone help??

2. At start up an alert comes up to say "Security certificate has expired or
is not valid yet" what does this mean??

3. At the same time the above happened with the security certificate my date
and time needs to be re-set each time I switch on the PC - can anyone help???

Although I know my way about a computer I am a novice at sorting out problems.

I have had this computer approx. 3 years now.

 

[Brian A.]

I have three problems at present - with sound, date and time and security
certificate.

1. a few months ago the sound on my computer went, I have tried everything
the support has told me to do without success. I have been told to uninstall
my audio driver and re-install from the manufacturers website, but I do not
know how to do this, can anyone help??

Everest Home Edition(Free):
http://www.majorgeeks.com/downloads9.html

http://basconotw.mvps.org/dwnlds.htm

Create a new folder named Everest and extract the contents of the download to
that folder.
Open the folder and double-click everest.exe to run the application.

Click the + next to Computer.
Click Summary.
Look in the section named Display for the installed chip/adapter.

Go to the manufacturers Support > Download site and download the proper drivers
for your device. As well download or print any Readme/Install file if it is
available separately, it may be included in the downloadable driver file instead
of separately. Install the drivers per the manufacturers instructions.





If you happen to get stuck somewhere along the line and need further help:

Run Everest.

Click the + next to Computer.
Click Summary.
Right click in the right pane and in the popup menu click “Copy Allâ€.
Start a response in this thread.
Right click in the email text window and in the popup menu click “Pasteâ€.
Send the response.

2. At start up an alert comes up to say "Security certificate has expired or
is not valid yet" what does this mean??

Most likely cause is problem number 3.

3. At the same time the above happened with the security certificate my date
and time needs to be re-set each time I switch on the PC - can anyone help???

The most likely suspect is the CMOS battery and it needs to be replaced.
Check any documents you recieved with the machine or go to the manufacturers
support on replacing the battery. The CMOS battery is on the motherboard in the
case and is an oversized watch battery, about the size of a pennickle (between a
penny and a nickle). Remove it from it's holding container and replace it with
the same number/type, which can be purchased just about anywhere, try BestBuy or
CompUSA.

Although I know my way about a computer I am a novice at sorting out problems.

I have had this computer approx. 3 years now.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375

 

[Rick \Nutcase\ Rogers]

Hi Pat,

1) Try the 6th FAQ section here:
http://www.kellys-korner-xp.com/top10faqs.htm

Generally you do not need to uninstall sound card drivers, just install or
update them. Get driver from the manufacturer's site, if they come in an
executable package, simply run it. Otherwise, if it is a folder full of
driver files, open the system applet in the control panel. On the hardware
tab click the button to open device manager. Expand the sound and audio
branch and double click your sound card. On the driver tab is an update
button, and you can point it to the download.

2) You need to run through what is loading at startup, it may or may not be
related to the operating system. Click start/run and type MSCONFIG, then
click ok. Go to the startup tab and uncheck half the entries. Click apply/ok
and restart as directed. If the problem still happens, the problem is one of
the remaining entries. If not, then it is one of the ones you disabled.
Check or uncheck (as appropriate) half the remaining entries, repeat until
you isolate which is the problem. If this does not help, go to the general
tab and enable the diagnostic startup. Reboot and see if it still happens,
post back with the answer.

3) Change the CMOS battery, it is dead and the system loses the time while
powered off. It simply resets to the default for the motherboard. To change
this nickel-sized battery, you need to power down and unplug the system,
then take the cover off the drive tower. The battery is on the motherboard,
usually somewhere near the bottom (but can be anywhere). It can usually be
popped out and taken to any store that sells batteries for electronic
devices (like watches, cameras, etc.). Replace it with the exact same one.
Once inserted and booted, you will need to access the system BIOS at startup
and set the correct time. Afterwards, you should not have to do this again,
at least not until the battery dies again.


--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org

 

[Frank]

I have three problems at present - with sound, date and time and security
certificate.

1. a few months ago the sound on my computer went, I have tried everything
the support has told me to do without success. I have been told to uninstall
my audio driver and re-install from the manufacturers website, but I do not
know how to do this, can anyone help??

2. At start up an alert comes up to say "Security certificate has expired or
is not valid yet" what does this mean??

3. At the same time the above happened with the security certificate my date
and time needs to be re-set each time I switch on the PC - can anyone help???

Although I know my way about a computer I am a novice at sorting out problems.

I have had this computer approx. 3 years now.

Good advice from Malke
If the procedures look too complex - and there is no shame in
admitting this isn't your cup of tea - take the machine to a
professional computer repair shop (not your local version of
BigStoreUSA).