Computer Management & Event Viewer consoles dont open after SP1 in

  • Thread starter Thread starter dbwillotree
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D

dbwillotree

Clicking on Computer Management or Event Viewer icons in my Administrative
Tools (or anywhere else) does nothing. I checked the msc and exe files and
they appear to be OK, so it does not appear as if the problem is a result of
something wrong with those files. To me, it appears as if the computer is not
successfully comunicating with these objects . I did some probing around to
see what services these actions needed in order to complete their funciton
and it seems as if (maybe) ktmrm is needed. Unfortunately I am not an OS
guru, so I am guessing here (cuz I am more of a hardware guy). Anyways, I try
to manually start the ktmrm service but it fails with a negative return, and
that is all. And since my event viewer does not work I don't know how to get
any more details about this issue. I attempted system restore to before the
SP1 update but that fails, and I don't have a valid backup to go to. So, I
need to fix this problem, or re-install (which I really do not want to do).
Any assistance with resolving this issue is greatly appreciated. Thanks!
 
Hi Mark,

Thanks for trying, but the System File Checker did not resolve the problem.

I ran sfc /SCANNOW and apparently I have some corruption in my files
because, when it finished (the program ran for almost 20 minutes) I looked in
the CBS.log and saw a LOT of activity stating that it was able to fix several
files. However it also said that it was unable to fix all issues and there
were 2 files that it was unable to repair. They were..

spsreng.dll = a speech engine
cryptnet.dll = i am not sure what this is

And I still have the exact same problem that I had before.

Some additional information about the problem... the task manager also will
not open/respond (exactly as Computer Management and Event Viewer). And also,
the network connetcion icon in the system tray has an red X over it and it
says "Not Connected. You are currently not connected to any networks." Which
is obviously not totally correct because I am on the internet right now.

Anyway, thanks again, and I am hoping that you (or someone else) may have
another idea.

Thanks,
Dave
 
One possibility is hard disk corruption. You can boot to the recovery
Console, and run the command :

CHKDSK /R

to fix that.
You should try taking ownership of those problem files listed.
There is a gigantic download of tools that let to mount your image and
repair files. I've not tried it.
Stop error when you try to download updates from Windows Update on a
computer that is running Windows Vista 0x80070246:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;942968
This gives you the:
Windows Automated Installation Kit (Windows AIK)
and lets you replace files from the original Vista install image.

I only mention this method, since the takeown and copy method in the
previous article didn't seem to do it.
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Mark L. Ferguson

..
 
Mark,

Well, for some reason, the 'takedown' command is not a recognizable internal
or external command on my computer. Anyways, that is the reply that I get
when I attempt to use the command from an elevated command prompt (as system
administrator).

Also, I attempted to install the Windows AIK , I downloaded the 992mb img
file from that link, but there is no program on my PC that will allow me to
do anything
with that img file. I have Roxio Easy Media Creator and it does not
recognize it as an "image" file.

Anyway, I like that idea of yours. I think if I can get that to work I can
simply replace the files that are corrupted (or missing) and get this issue
resolved.

Of course, I will be very grateful if you have any additional information
regarding the format of the img file that I downloaded from...

http://support.microsoft.com/default.aspx?scid=kb;EN-US;942968


Thanks again,
Dave
 
IMG and ISO are the same format. You can rename it. If no help, you can
create a Virtual CD and 'mount' the ISO.
Download and run this exe. Run the VCDControlPanel.exe. Load the .sys
driver, and add a drive (Z). Restart windows, and re-add Z: if necessary,
then 'mount' the ISO, making it 'persist'. Restart to find a new CD drive
that has the files on it. Locate the utility in the resource Kit.
Virtual CD drive download:
http://download.microsoft.com/downl...d58df02efa2/winxpvirtualcdcontrolpanel_21.exe

(The TakeOwn utility has no 'd' in it, you typed TakeDown)

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Mark L. Ferguson

..
 
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