Computer hangs when entering data in Peachtree

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Guest

I am using Peachtree accounting in real time mode. It started in Windows 98, and is still happening since upgrading the XP home. As soon as I enter data, the computer hangs with no error message. I have to end task and restart the computer. I have reinstalled the program, run CHKDSK, etc. The only programs I installed were updates for internet explorer 6 (KB828750 and 813951). Peachtree support does not have any answers. Please help.
 
I assume you mean real mode which would be DOS or in XP the Command Prompt
which only emulates DOS. You likely started having compatibility problems
with your software in 98 and I assure you those problems were only
exacerbated when you upgraded to XP. If you did in fact mean real mode as
in DOS, there is no DOS in XP and what you are experiencing is probably
about the best you can hope for trying to run such dated software under XP
especially given it was already giving you this problem in Windows 98.

With each iteration of Windows that moves further away from DOS, those
problems are only going to get worse, not better. My best advice is to see
if Peachtree has a version of the software that is compatible with XP,
install it and import your data or see if the updated version can convert
your data file or ask Peachtree how best to go about that. Peachtree has
been no help with running your current version under XP because it isn't
compatible but if you move to a compatible version, they may be able to help
move your data to the new version.

There is a compatibility wizard in XP but I'm dubious that it will give you
any better results. Start\All Programs\Accessories\Program Compatibility
Wizard.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
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Coop said:
I am using Peachtree accounting in real time mode. It started in Windows
Click to expand...
98, and is still happening since upgrading the XP home. As soon as I enter
data, the computer hangs with no error message. I have to end task and
restart the computer. I have reinstalled the program, run CHKDSK, etc. The
only programs I installed were updates for internet explorer 6 (KB828750 and
813951). Peachtree support does not have any answers. Please help.
 
The version of Peachtree is the 2003 edition. The
Peachtree website states that it was tested and is
compatible with Windows XP. When I first installed it
using Windows 98 it worked fine. I even tried installing
the program and data files on a second hard drive to make
sure it wasn't my C: drive. That didn't work either.

Maybe when I said real mode, what I meant is that you
don't save work in Peachtree. when you tab over or press
enter, it automatically saves the data. That is when it
hangs up.

Thanks
-----Original Message-----
I assume you mean real mode which would be DOS or in XP the Command Prompt
which only emulates DOS. You likely started having compatibility problems
with your software in 98 and I assure you those problems were only
exacerbated when you upgraded to XP. If you did in fact mean real mode as
in DOS, there is no DOS in XP and what you are experiencing is probably
about the best you can hope for trying to run such dated software under XP
especially given it was already giving you this problem in Windows 98.

With each iteration of Windows that moves further away from DOS, those
problems are only going to get worse, not better. My best advice is to see
if Peachtree has a version of the software that is compatible with XP,
install it and import your data or see if the updated version can convert
your data file or ask Peachtree how best to go about that. Peachtree has
been no help with running your current version under XP because it isn't
compatible but if you move to a compatible version, they may be able to help
move your data to the new version.

There is a compatibility wizard in XP but I'm dubious that it will give you
any better results. Start\All
Click to expand...
Programs\Accessories\Program Compatibility
 
Ah, thanks for explaining the terminology.

Understand, this is really an issue Peachtree should address.

Ordinarily I would suspect the issue is simply one of compatibility with XP
but since it started with 98 it would appear it is a conflict with something
else installed on your system. That could be hardware or software. If this
was not always an issue on 98, perhaps you might try to recall when this
issue began and what you might have installed just prior to the beginning of
the issue.

Other things to try:
Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors that correspond to when this issue occurs, double click the error,
the information contained within may point to the source of the issue.

When you tab over, to where does it save the data?

Trying to source this issue given what I outlined above means removing
software and hardware one item at a time and then checking to see if you
still have the issue. I'd start with software unless you can recall some
change you might have made on your 98 setup, especially something you
carried over to Windows XP, after which this error started to appear.

Other things to you can do. Since this is an upgrade and not a new
computer, be sure your antivirus is up to date and run a virus scan. I'm
dubious that this is a virus but it's best to rule it out.

Download, install and run Ad Aware:
www.lavasoftusa.com It is possible that something you've installed on your
system is the source of this issue and the most innocuous seeming of
applications can sometimes install items that can wreak havoc, Ad Aware
might pick something up, again, this is a good precaution.

Finally, system hangs are often the result of dated or corrupt drivers.
Check the manufacturer's websites of all your device for the latest drivers,
especially your graphics card and soundcard. Do not rely on Windows Update
for this, check the manufacturer's websites.
 
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