Hi, Joan.
As a frequent poster here, have you tried a real newsreader?
Most of the time I use Outlook Express. I've posted thousands of messages
with it. However, I'm a field tester for the Campaign application (the one
that makes the lists for our subscribers), so I get to use it whenever I
want to quickly find all the questions in all of the newsgroups that haven't
been answered yet. Since I'm already on the correct Web page by just
clicking on the subject line in the list, I can quickly answer the question.
If so, why are you so attracted to a webbased interface?
It's not really an attraction. More like "immersion." We were challenged
to a contest. (It's a long story, but we used to kid the Excel guys who
thought they were experts (okay, we still do), because the amount of skills
it takes to be good at a spreadsheet application are but a fraction of the
skills necessary to be good at a relational database management system.
They challenged us to a battle of skills in our respective areas of
expertise and the official scores were each player's number of questions
answered in Microsoft Online Community's Web-based newsreader. The winning
team would be the one with the first player to reach silver badge level (101
answers), but only after every other team member had reached bronze badge
(51 answers) level. That way all had to do well, not just one member.)
Eventually, they were beating the pants off us, even though we were
answering more questions than they were. We analyzed the situation and
discovered their advantage: better visibility. They were using the
Web-based newsreader (yeah, "You've _got_ to be kidding!"), which tallied
their score of answers in their user profiles and gave them enough
credibility that the questioner was confident enough in their responses to
mark many of them as answers. The same phenomenon had happened with the
MVP's. MVP's are more credible than non-MVP's in the eyes of the
questioners and, at one time, the MVP's posts were marked as answers three
times as frequently as non-MVP's posts (although this ratio has improved
considerably since then). We were using Outlook Express to post our
replies, so our scores weren't visible when questioners looked at our
profiles, and we weren't MVP's, either. Questioners weren't confident
enough in our answers to mark them as such so they didn't, even when an MVP
gave an identical answer to their question (which earned their green check
mark of approval, but ignored us).
We changed tactics. We started using the Web-based newsreader too, and
built a database application that would find the questions from the people
who were most likely to mark correct answers. We used it to catch up to,
and pass, the other team. As soon as each of us had a high enough number of
posts marked as answers (as revealed in our user profiles), we, too, started
getting a much higher rate of our responses marked as answers. Our answers
had always been the same quality when we used Outlook Express, but it was
the "visibility" of the score that made the difference to questioners.
Our database application turned out to be a pretty useful tool. On average,
the chances of any question being marked as an answer are only 1 in 8, but
by using our lists, we found our replies being marked as answers more than
1/3 of the time. The lists that Campaign generates greatly increase the
odds of getting one's responses marked and can greatly reduce the amount of
time it takes to earn the badges. Matching up people who want to get
correct answers to their questions as quickly as possible with experts who
want to correctly answer their questions as quickly as possible is a win-win
situation. That's why we publish these lists to our subscribers.
HTH.
Gunny
See
http://www.QBuilt.com for all your database needs.
See
http://www.Access.QBuilt.com for Microsoft Access tips.
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