Comcast-idiot-support-folk are erroneously trashing SP2's firewall

  • Thread starter Thread starter David Cook
  • Start date Start date
D

David Cook

I'm running into quite a few customers (Comcast customers...
cable-modem users who have no choice but to choose Comcast
as their ISP) who have either 'accidentally' or 'purposefully' upgraded
to Win-XP's SP2 and it's new security and firewall enhancements.

The SAD part of the story is that, when these users next have any
'connectivity' issue thru Comcast, and make the no-brainer call
to Comcast Support, those support people (who probably
don't get any TRAINING from Comcast) are telling almost everyone
crap like "Comcast is seeing ALL THESE PROBLEMS with Microsoft's
new SP2's firewall. The reason you cannot connect is because the
new firewall in SP2 is turned on is is blocking all the traffic."

Of course, this is TOTAL HOGWASH! But, the sad part is, the
Comcast support folks actually BELIEVE this! And, they are
again (sigh) neglecting their real job and making these absurd
statements to get themselves off the hook from trying to actually
DIAGNOSE the real problem. (Which is always something else.)

The reason that I now KNOW how wrong they are, is that I
TRIED and FAILED to purposefully mis-configure the MS
Firewall to do what they assert is happening!

I can NOT be misconfigured into such behavior. (Well, at least
I cannot find any way to.)

Someone at Microsoft ought to call someone VERY HIGH UP
in the Comcast support organization and tell them to quit with this
ridiculous mis-information campaign, give their workers a
modicom of training, and get back to work and do their job
PROPERLY.

Cheers...hope this helps someone...

Dave
 
I don't know of any ISP support team that doesn't blame Microsoft.. the
usual advice is to re-format and start over.. :)
 
Not to mention that Comcast's job is not to support your PC. If they show
up at your house, install high speed internet, test it and it's working, and
it dies, at
that point they should just need to make sure their equipment is working up
to the cable modem. If you messed up your PC, you're on your own after
that.
Cable support shouldn't have to be trained in supporting windows short of
perhaps making sure your IP stack is configured for DHCP, etc.
 
Did I say that it was?..


Rob said:
Not to mention that Comcast's job is not to support your PC. If they show
up at your house, install high speed internet, test it and it's working,
and it dies, at
that point they should just need to make sure their equipment is working
up to the cable modem. If you messed up your PC, you're on your own after
that.
Cable support shouldn't have to be trained in supporting windows short of
perhaps making sure your IP stack is configured for DHCP, etc.
Click to expand...
 
David Cook said:
I'm running into quite a few customers (Comcast customers...
Click to expand...

David,

thanks for the interesting report. I took the liberty to cite it
one level closer to Microsoft. Let's see ...

Hans-Georg [MVP for Windows networking]
 
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