Chm help files

  • Thread starter Thread starter sam
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sam

I have windows xp sp2 and I am unable to open chm files,
I get a message "cannot open the file:
mk:@msitstore:c:\...."
 
sam said:
I have windows xp sp2 and I am unable to open chm files,
I get a message "cannot open the file:
mk:@msitstore:c:\...."
Click to expand...

Check the file association for .chm files in Windows Explorer | Tools |
Folder options | file types. What program is set for the open action?
 
-----Original Message-----


Check the file association for .chm files in Windows Explorer | Tools |
Folder options | file types. What program is set for the open action?

.
Click to expand...
The Chm files are associated with "Microsoft® HTML Help
Executable".
 
Hi Rock;

The Chm files are associated with "Microsoft® HTML Help
Executable".
Click to expand...

Ok, but if you click on advanced, does it show open as an action, and if
so highlight open and click on edit. What does it show for the
application to perform action?
 
Sam,
I have windows xp sp2 and I am unable to open chm files, I get a
message "cannot open the file: mk:@msitstore:c:\...."
Click to expand...

Here are some things to try:

1) Use MJ's Help Diagnostics to check that all the help viewer
components are properly installed and registered.

http://helpware.net/downloads/index.htm#MJs

(The only section of the MJ's Help Report that is relevant to your
problem is the one headed "HTML Help Run-time Components".)

2) Delete or rename the file hh.dat, which you should find in this
hidden subdirectory:

\Documents and Settings\%username%\Application Data\Microsoft\HTML
Help

The hh.dat file stores user-specific information on all the HTML Help
files on your system (favourite topics, search history, etc.), and can
cause the files to misbehave if it has somehow been corrupted. Windows
will create a new version of hh.dat when you succeed in opening a help
file.

3) Empty your Temporary Internet Files directory (in Internet
Explorer, Tools > Internet Options > General tab > Delete Files). A
full TIF directory can cause the help files to misbehave.

4) See the following page for further guidance on how to resolve
XP-specific help problems:

http://www.kellys-korner-xp.com/xp_h.htm
 
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