Check for new messages failure

  • Thread starter Thread starter Anthony
  • Start date Start date
A

Anthony

I cannot access my new messages. I continually get a failure message. I have
tried all the HELP troubleshooting advice to no avail. I am running Norton
360 and believe it may be running some kind of interference. Does anyone have
any suggestions?
 
Right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

Incidentally, Norton security products are among the top three troublemakers
for Windows Mail. Symptoms often don't surface until several months have
gone by, or until an update occurs.
First, be sure to disable its email scanning, for the reason explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

Disabling the Norton program is often insufficient. If so, do a trial uninstall,
followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://download.live.com/wlmail
 
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