CD-Drive hangs the computer

  • Thread starter Thread starter Alexander Lerner
  • Start date Start date
A

Alexander Lerner

I'm experiencing this problem since 3-4 Weeks on four different systems with
WXP SP2 and Windows 2003 Server R2.

As soon as I put a disk into the CD-Drive the first time after the Computer
starts, it can be (in most cases) read and worked with. As soon as I change
the disk and try to open MyComputer, it hangs completely (in most cases, and
always if the new disk is DVD). Nothing but a white window is seen. The same
if I open the CMD and try to go to the CD-Drive: it just does not react.
There is no way (not even the task manager) to get out of a problem, just
hard re-starting of the system.

As a remark: it is possible to uninstall the CD-Drive in the
hardwaremanager, let it seek for new hardware. The CD-Drive will be found
and it can be used again (one time!)

I'm using the German versions of OS.

Does anyone have ideas?

Thanks

Alexander Lerner
 
Hallo,

I don't have McAffee and I have already tried to shut down my TrendMicro and
the Defender - it does not help.

I really know how to work with the event-viewer. There is nothing there -
absolutely nothing.

Any more Ideas?

Thank you

Alexander Lerner



S.Sengupta said:
By the by do you have Mcafee?
I shall suggest you to look at the Event Viewer to find out what's causing
the problem.

How to view and manage event logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/

regards,
S.Sengupta[MS-MVP]

Alexander said:
I'm experiencing this problem since 3-4 Weeks on four different systems
with WXP SP2 and Windows 2003 Server R2.

As soon as I put a disk into the CD-Drive the first time after the
Computer starts, it can be (in most cases) read and worked with. As soon
as I change the disk and try to open MyComputer, it hangs completely (in
most cases, and always if the new disk is DVD). Nothing but a white
window is seen. The same if I open the CMD and try to go to the CD-Drive:
it just does not react. There is no way (not even the task manager) to
get out of a problem, just hard re-starting of the system.

As a remark: it is possible to uninstall the CD-Drive in the
hardwaremanager, let it seek for new hardware. The CD-Drive will be found
and it can be used again (one time!)

I'm using the German versions of OS.

Does anyone have ideas?

Thanks

Alexander Lerner
Click to expand...
Click to expand...
 
What happens in Safe mode?

See also:-
How to perform a clean boot in Windows XP
http://support.microsoft.com/kb/310353/

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;316434

regards,
S.Sengupta[MS-MVP]

Alexander said:
Hallo,

I don't have McAffee and I have already tried to shut down my TrendMicro and
the Defender - it does not help.

I really know how to work with the event-viewer. There is nothing there -
absolutely nothing.

Any more Ideas?

Thank you

Alexander Lerner



By the by do you have Mcafee?
I shall suggest you to look at the Event Viewer to find out what's causing
the problem.

How to view and manage event logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/

regards,
S.Sengupta[MS-MVP]

Alexander Lerner wrote:

I'm experiencing this problem since 3-4 Weeks on four different systems
with WXP SP2 and Windows 2003 Server R2.

As soon as I put a disk into the CD-Drive the first time after the
Computer starts, it can be (in most cases) read and worked with. As soon
as I change the disk and try to open MyComputer, it hangs completely (in
most cases, and always if the new disk is DVD). Nothing but a white
window is seen. The same if I open the CMD and try to go to the CD-Drive:
it just does not react. There is no way (not even the task manager) to
get out of a problem, just hard re-starting of the system.

As a remark: it is possible to uninstall the CD-Drive in the
hardwaremanager, let it seek for new hardware. The CD-Drive will be found
and it can be used again (one time!)

I'm using the German versions of OS.

Does anyone have ideas?

Thanks

Alexander Lerner
Click to expand...
Click to expand...
Click to expand...
 
In Safe Mode is everything OK...

Alexander Lerner

S.Sengupta said:
What happens in Safe mode?

See also:-
How to perform a clean boot in Windows XP
http://support.microsoft.com/kb/310353/

How to perform advanced clean-boot troubleshooting in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;316434

regards,
S.Sengupta[MS-MVP]

Alexander said:
Hallo,

I don't have McAffee and I have already tried to shut down my TrendMicro
and the Defender - it does not help.

I really know how to work with the event-viewer. There is nothing there -
absolutely nothing.

Any more Ideas?

Thank you

Alexander Lerner



By the by do you have Mcafee?
I shall suggest you to look at the Event Viewer to find out what's
causing the problem.

How to view and manage event logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/

regards,
S.Sengupta[MS-MVP]

Alexander Lerner wrote:


I'm experiencing this problem since 3-4 Weeks on four different systems
with WXP SP2 and Windows 2003 Server R2.

As soon as I put a disk into the CD-Drive the first time after the
Computer starts, it can be (in most cases) read and worked with. As soon
as I change the disk and try to open MyComputer, it hangs completely (in
most cases, and always if the new disk is DVD). Nothing but a white
window is seen. The same if I open the CMD and try to go to the
CD-Drive: it just does not react. There is no way (not even the task
manager) to get out of a problem, just hard re-starting of the system.

As a remark: it is possible to uninstall the CD-Drive in the
hardwaremanager, let it seek for new hardware. The CD-Drive will be
found and it can be used again (one time!)

I'm using the German versions of OS.

Does anyone have ideas?

Thanks

Alexander Lerner
Click to expand...
Click to expand...
Click to expand...
 
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