cd and dvd players do not start after upgrading to XP Pro

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Ever since upgrading to XP Pro from XP Home, I can't use my cd or dvd
reader/writers. What do I need to do? Reinstall the drivers? Thanks.
Jules
 
Hi,

Do you see them in Windows Explorer?

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
They are both showing up in Windows Explorer...I just got the DVD
working...don't know what I did...the CD Rom now reads manufactured discs but
it won't read any of my backed up data that I so badly need. So that's what
I am faced with now. Just anything that I have saved on a CD won't be read.
Isn't that weird?
Jules
 
Hi Jules,

Possibly the CD lens is just clogged. Pick up a lens cleaner disk and run it
on the drive. These commonly available disks can be found in most stores
that sell CD's.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org
 
I have done a few cleanings and it didn't do the trick. I went into the
device manager and there is an item called Multimedia Audio Controller with
an "!" over it. I'm assuming that has something to do with it? Maybe?...
Jules
 
Jules said:
I have done a few cleanings and it didn't do the trick. I went into
the device manager and there is an item called Multimedia Audio
Controller with
an "!" over it. I'm assuming that has something to do with it?
Maybe?... Jules
Click to expand...

The Multimedia Audio Controller is your sound card.

When you upgraded to XP, did you first remove old burning software that
was incompatible with XP? Did you run the XP Upgrade Advisor first? You
need to upgrade your drivers for all your hardware to ones for XP,
including your motherboard. Get drivers from:

1. The card mftr.'s website; OR
2. The motherboard mftr.'s website if hardware is onboard; OR
3. The OEM's website for your specific machine if you have an OEM
computer (HP, Dell, Sony, etc.).

Read the installation instructions on the website where you get the
drivers.

If you don't know what hardware is in your computer:

1. Look at the paperwork you got when you bought the computer; or
2. If an OEM machine, go to the OEM's website for your specific model
and look up the components;
3. Use a free system inventory program like Everest Home or Belarc
Advisor:
http://www.lavalys.com/index.php?page=product&view=1 - Everest Home
http://www.belarc.com/free_download.html - Belarc Advisor

Malke
 
Back
Top