can't view pages using DNS

  • Thread starter Thread starter Boze
  • Start date Start date
B

Boze

I am able to view web pages using their ip (i.e. I can get to Yahoo using
66.94.230.39) but if I type the dns name (i.e. www.yahoo.com) I get a 'Page
cannot be displayed' type of message. I can't remember the fix! This is
happening on a XP Pro laptop here at work connecting to our work network
which runs Window SBS 2003.

Thanks in advance for any help
Boze
 
I am able to view web pages using their ip (i.e. I can get to Yahoo using
66.94.230.39) but if I type the dns name (i.e. www.yahoo.com) I get a 'Page
cannot be displayed' type of message. I can't remember the fix! This is
happening on a XP Pro laptop here at work connecting to our work network
which runs Window SBS 2003.

Thanks in advance for any help
Boze
Click to expand...

Boze,

DNS resolution is affected by the LSP / Winsock subsystem.
http://support.microsoft.com/?id=318584
http://support.microsoft.com/?id=811259

If XP RTM or Service Pack 1:
1. Backup and delete the following registry keys:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Winsock2
2. Reboot.
3. Open the network connections folder, right click your network connection, and
click Properties.
4. Click Install | Protocol | Add.
5. Click "Have Disk...", type "\windows\inf" in the box, and click OK.
6. Click "Internet Protocol (TCP/IP)", then click OK.
7. Reboot.

If XP SP2:
1. Start - Run - "cmd".
2. Type "netsh winsock reset catalog" into the command window.

Give LSP-Fix <http://www.cexx.org/lspfix.htm>, WinsockFix
<http://www.tacktech.com/display.cfm?ttid=257>, or WinsockXPFix
<http://www.spychecker.com/program/winsockxpfix.html> a shot.

If no help yet, reset TCP/IP.
http://support.microsoft.com/?id=299357

Start - Run - "cmd". Type "netsh int ip reset c:\netsh.txt" into the command
window.

Is the laptop trying to use DNS, connecting to a domain, and access both domain
resources, as well as the internet?

1) Ensure that the laptop is configured to use the domain DNS server. If you're
using DHCP on your LAN, the DHCP server should point to the DNS server.

2) Ensure the domain DNS server is configured to permit dynamic updates. Ensure
the DNS server points to itself as a DNS server.

3) For internet resolution, specify your ISP's DNS server not on the laptop, or
on the DHCP server, but in the forwarders tab of the DNS server.

The following articles may provide more information:
Frequently Asked Questions About Windows 2000 DNS
http://support.microsoft.com/default.aspx?id=291382
Setting Up the Domain Name System for Active Directory
http://support.microsoft.com/default.aspx?id=237675
HOW TO: Configure DNS for Internet Access in Windows 2000
http://support.microsoft.com/default.aspx?id=300202

--
Cheers,
Chuck
Paranoia is not necessarily a bad thing - it comes from experience.
My email is AT DOT
actual address pchuck sonic net.
 
Thank you Chuck! I'll give those a try

No, the laptop is not trying to access the domain, just the internet, at
least at this point. And it DID work previously, this is a new problem, if
that makes a difference. The last change was adding a DeLorme mapping
program. I did a system restore but that didn't fix it.

Will let you know how it goes

Boze
 
Tried
- netsh winsock reset catalog
- LSP Fix
- Winsock XP Fix
- netsh int ip reset [path] resetlog.txt (found resetlog.txt in 2
locations.. reset both)
- netsh int ip reset c:\netsh.txt
problem remains the same.

Since the laptop is not trying to access the domain files.. just use the
connection to get to the internet, I didn't change anything listed about
that YET. Am leary of changing things on our server for fear that I'd mess
up the ability of our all our other computers (desktops) to access the
internet... they're working perfectly. Any thoughts?

Thanks again for your help
 
Tried
- netsh winsock reset catalog
- LSP Fix
- Winsock XP Fix
- netsh int ip reset [path] resetlog.txt (found resetlog.txt in 2
locations.. reset both)
- netsh int ip reset c:\netsh.txt
problem remains the same.

Since the laptop is not trying to access the domain files.. just use the
connection to get to the internet, I didn't change anything listed about
that YET. Am leary of changing things on our server for fear that I'd mess
up the ability of our all our other computers (desktops) to access the
internet... they're working perfectly. Any thoughts?
Click to expand...

Boze,

Provide ipconfig information for the laptop, and for one working computer, and
lets see where the differences are.
1) Start - Run - "cmd".
2) Type "ipconfig /all >c:\ipconfig.txt" into the command window.
3) Open Notepad, make sure that Format - Word Wrap is NOT checked!.
4) Open file c:\ipconfig.txt from Notepad.
5) Copy and paste entire contents of the file into your next post.
6) Identify operating system (by name, version, and Service Pack level) with
each ipconfig listing.

--
Cheers,
Chuck
Paranoia is not necessarily a bad thing - it comes from experience.
My email is AT DOT
actual address pchuck sonic net.
 
Well that makes sense.. I see a couple differences but have no clue what to
do about them or if they're the problem. Here it is;
(btw.. thanks for such clear instructions on getting this info into the
post)

Working Workstation; XP Pro, version 2002, SP2
Windows IP Configuration
Host Name . . . . . . . . . . . . : lpaeper01
Primary Dns Suffix . . . . . . . : torrnet.local
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : torrnet.local
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon Gigabit Ethernet
10/100/1000Base-T Adapter, Copper RJ-45
Physical Address. . . . . . . . . : 00-11-2F-82-C2-0D
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.9
192.168.0.1
Lease Obtained. . . . . . . . . . : Tuesday, April 26, 2005 11:04:54
AM
Lease Expires . . . . . . . . . . : Tuesday, April 26, 2005 12:04:54
PM
********************
Non-Working Laptop; XP Pro, version 2002, SP2 (IBM Preload)
Windows IP Configuration
Host Name . . . . . . . . . . . . : TORR-01
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG
Network Connection
Physical Address. . . . . . . . . : 00-0E-35-CE-4F-3D
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Mobile
Connection
Physical Address. . . . . . . . . : 00-11-25-12-09-19
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.0.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 192.168.0.1
Lease Obtained. . . . . . . . . . : Tuesday, April 26, 2005 10:50:11
AM
Lease Expires . . . . . . . . . . : Tuesday, April 26, 2005 11:50:11
AM

Chuck said:
Tried
- netsh winsock reset catalog
- LSP Fix
- Winsock XP Fix
- netsh int ip reset [path] resetlog.txt (found resetlog.txt in 2
locations.. reset both)
- netsh int ip reset c:\netsh.txt
problem remains the same.

Since the laptop is not trying to access the domain files.. just use the
connection to get to the internet, I didn't change anything listed about
that YET. Am leary of changing things on our server for fear that I'd
mess
up the ability of our all our other computers (desktops) to access the
internet... they're working perfectly. Any thoughts?
Click to expand...

Boze,

Provide ipconfig information for the laptop, and for one working computer,
and
lets see where the differences are.
1) Start - Run - "cmd".
2) Type "ipconfig /all >c:\ipconfig.txt" into the command window.
3) Open Notepad, make sure that Format - Word Wrap is NOT checked!.
4) Open file c:\ipconfig.txt from Notepad.
5) Copy and paste entire contents of the file into your next post.
6) Identify operating system (by name, version, and Service Pack level)
with
each ipconfig listing.

--
Cheers,
Chuck
Paranoia is not necessarily a bad thing - it comes from experience.
My email is AT DOT
actual address pchuck sonic net.
Click to expand...
 
This post about comparing IP Configs got me comparing DNS settings on the
working and non-working computers. I saw that the working computer had a
preferred and alternate DNS server. Put those values in the non-working
computer.. it now works great!

Thanks so much Chuck. My boss leaves on a business trip in 2 days so really
needed to get this going
Boze

Chuck said:
Tried
- netsh winsock reset catalog
- LSP Fix
- Winsock XP Fix
- netsh int ip reset [path] resetlog.txt (found resetlog.txt in 2
locations.. reset both)
- netsh int ip reset c:\netsh.txt
problem remains the same.

Since the laptop is not trying to access the domain files.. just use the
connection to get to the internet, I didn't change anything listed about
that YET. Am leary of changing things on our server for fear that I'd
mess
up the ability of our all our other computers (desktops) to access the
internet... they're working perfectly. Any thoughts?
Click to expand...

Boze,

Provide ipconfig information for the laptop, and for one working computer,
and
lets see where the differences are.
1) Start - Run - "cmd".
2) Type "ipconfig /all >c:\ipconfig.txt" into the command window.
3) Open Notepad, make sure that Format - Word Wrap is NOT checked!.
4) Open file c:\ipconfig.txt from Notepad.
5) Copy and paste entire contents of the file into your next post.
6) Identify operating system (by name, version, and Service Pack level)
with
each ipconfig listing.

--
Cheers,
Chuck
Paranoia is not necessarily a bad thing - it comes from experience.
My email is AT DOT
actual address pchuck sonic net.
Click to expand...
 
This post about comparing IP Configs got me comparing DNS settings on the
working and non-working computers. I saw that the working computer had a
preferred and alternate DNS server. Put those values in the non-working
computer.. it now works great!

Thanks so much Chuck. My boss leaves on a business trip in 2 days so really
needed to get this going
Boze
Click to expand...

Boze,

That's great news. Thanks for updating us. Any idea what 192.168.0.9 is, and
how it got into just the configuration on the working computer? You might want
to try and answer that, for future reference.

--
Cheers,
Chuck
Paranoia is not necessarily a bad thing - it comes from experience.
My email is AT DOT
actual address pchuck sonic net.
 
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