Can't Upgrade to XP Pro

  • Thread starter Thread starter Dallas
  • Start date Start date
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Dallas

I bought a new Compaq Desktop with XP Home and bought the XP Pro upgrade
(will be using it as a client on a network with a domain). I booted the
computer into Home and then started the XP Pro upgrade. I did a
compatibility check with no problems.
After entering the key I got a message that it was an invalid key (I checked
it and it was typed in correctly.) I then placed a call to MS support and
they gave me a new key, it didn't work either. I called back and waited on
the phone for 52 minutes. He gave me yet another key that didn't work. We
started a new install to include a format and tried all the keys that were
given me to no avail. I called Compaq and they told me that it was a MS
problem. Now I have a brand new computer that when it boots goes right back
into the setup program and won't accept my key. Told the store where I
bought the computer and they want $79.00 to look at it because it was an
upgrade I was doing myself. This is the 24th or 25th computer I have
upgraded and had no problem with any of the others. (All clients on a SBS
2003 network).

Any ideas? Please help.


Thanks,
Robert
(e-mail address removed)
 
Troubleshooting invalid CD key error message during Windows XP setup
http://support.microsoft.com/default.aspx?scid=kb;en-us;310637&Product=winxp

***Anti-virus software is running during Setup?***

Windows XP Setup Reverts to the Welcome Screen When You Enter the Product Key
http://support.microsoft.com/default.aspx?scid=kb;en-us;812204&Product=winxp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.aspx

----------------------------------------------------------------------------------

:

| I bought a new Compaq Desktop with XP Home and bought the XP Pro upgrade
| (will be using it as a client on a network with a domain). I booted the
| computer into Home and then started the XP Pro upgrade. I did a
| compatibility check with no problems.
| After entering the key I got a message that it was an invalid key (I checked
| it and it was typed in correctly.) I then placed a call to MS support and
| they gave me a new key, it didn't work either. I called back and waited on
| the phone for 52 minutes. He gave me yet another key that didn't work. We
| started a new install to include a format and tried all the keys that were
| given me to no avail. I called Compaq and they told me that it was a MS
| problem. Now I have a brand new computer that when it boots goes right back
| into the setup program and won't accept my key. Told the store where I
| bought the computer and they want $79.00 to look at it because it was an
| upgrade I was doing myself. This is the 24th or 25th computer I have
| upgraded and had no problem with any of the others. (All clients on a SBS
| 2003 network).
|
| Any ideas? Please help.
|
| Thanks,
| Robert
 
From what i read, you cannot upgrade from XP home to pro. That upgrade
you bought is most likely to upgrade from win98.
 
Dallas said:
I bought a new Compaq Desktop with XP Home and bought the XP Pro upgrade
(will be using it as a client on a network with a domain). I booted the
computer into Home and then started the XP Pro upgrade.
Click to expand...
This is the 24th or 25th computer I have upgraded and had no problem
Click to expand...

The 24/25th you've upgrade to XP Pro from XP Home or the 24/25th you've
upgraded -- from other PSes?
 
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