Can't shut down Windows

  • Thread starter Thread starter Developer
  • Start date Start date
D

Developer

Hello,

Recently I have been unable to log off, shut down or restart Windows. I
have to turn off the computer to restart.

What is causing this?

TIA for any advice.

WinXP Pro, SP2
 
Not an uncommon situation. Likely, a service,application or driver is
refusing to terminate and the system stalls. Unfortunately, by abruptly
powering off - you introduce another issue, disk inconsistencies. I
would suggest you download and install the Microsoft add-on service
called "User Hive Profile Cleanup". This helps XP in the shutdown
procedure. Also, you can check the Application and System Event
logs to see if any errors are being logged.
To check Event Log(s):
Click Start, Run (Type) EventVwr.Msc [Enter]
Download for User Hive Profile Cleanup:
http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&DisplayLang=en
To resolve/check the drive - open a CMD prompt window and type
Chkdsk C:
Note the results as it (Chkdsk) may indicate a more comprehensive
5-Phase session of Chkdsk is required with the /F or /R qualifier.
 
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