S
Stephen Hoffman
I installed Office 2003 over Office 2000. I also had
Outlook Express. When I opened the new Outlook 2003 i
noticed some of my old e mail was missing. In trying to
troubleshoot I sent an e mail thru Outlook to myself but
didn't receive it. I opened OE which I rarely use and
found the e mail there. I tried many more times to send
e mail through Outlook (which I want to use exclusively)
and it is only received in OE. I checked all places to
verify that Outlook was the default and OE was not the
default. When I open OE it even asks me if I want to
make it the default. And yet it is the only program to
receive e mail. When I delete my mail account from OE
and try to send mail to myself in Outlook it won't show
up anywhere unless I open OE and build my account again.
I called the Tech24 support and had two experiences. The
first had me reset my IE settings. this worked for a
while and I received 3 e mails in Outlook but for some
reason without me touching the machine, the received e
mail alll started coming to OE again. when I called back
they weren't much help. they suggested deleting OE which
i tried to do following all their instructions. The
program is still there but it's just basically a shell of
its former self. There is no mail account in it. Still
can send only in Outlook and no receive. I have tried to
uninstall Office 2003 in hopes of starting the process
all over. When I reinstall I find all my old mail and
boxes there as if I hadn't left. I'm thinking if I
completely wipe clean Outlook that maybe thre is some
chance of starting with a clean slate. Is this
possible? Basically then, how can i make Outlook the
complete default e mail program instead of OE? Thanks
for your help.
Outlook Express. When I opened the new Outlook 2003 i
noticed some of my old e mail was missing. In trying to
troubleshoot I sent an e mail thru Outlook to myself but
didn't receive it. I opened OE which I rarely use and
found the e mail there. I tried many more times to send
e mail through Outlook (which I want to use exclusively)
and it is only received in OE. I checked all places to
verify that Outlook was the default and OE was not the
default. When I open OE it even asks me if I want to
make it the default. And yet it is the only program to
receive e mail. When I delete my mail account from OE
and try to send mail to myself in Outlook it won't show
up anywhere unless I open OE and build my account again.
I called the Tech24 support and had two experiences. The
first had me reset my IE settings. this worked for a
while and I received 3 e mails in Outlook but for some
reason without me touching the machine, the received e
mail alll started coming to OE again. when I called back
they weren't much help. they suggested deleting OE which
i tried to do following all their instructions. The
program is still there but it's just basically a shell of
its former self. There is no mail account in it. Still
can send only in Outlook and no receive. I have tried to
uninstall Office 2003 in hopes of starting the process
all over. When I reinstall I find all my old mail and
boxes there as if I hadn't left. I'm thinking if I
completely wipe clean Outlook that maybe thre is some
chance of starting with a clean slate. Is this
possible? Basically then, how can i make Outlook the
complete default e mail program instead of OE? Thanks
for your help.