Can't send or receive e-mail

  • Thread starter Thread starter Ray
  • Start date Start date
R

Ray

I see that there are many other people experiencing this same issue. I have
read many of the posts here ... but haven't really seen a resolution to this
error:

Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'Mail', Server: 'pop.att.yahoo.com', Protocol: POP3,
Port: 995, Secure(SSL): Yes, Error Number: 0x800CCC0F

Does anyone know how to correct this?

Thanks
 
That type of error is usually caused by interference from a non-
compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off,
although that may not be sufficient to eliminate all bad effects.
In a worst case scenario, your antivirus may need to be uninstalled.

If turning off your antivirus email scanning function does not resolve
your problem, consider upgrading to Windows Live Mail, because it
is less prone to suffering bad effects from overly intrusive antivirus
programs: http://get.live.com/wlmail/overview

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
I'm using Microsoft's Live One Care. I'm using whatever mail program came
with Windows Vista.
 
This problem may be caused by a recent update to OneCare.
To fix it, in Windows Mail:
Click on Tools, Options, Security, Digital IDs. Under the Personal tab
you will see a digital ID. Highlight it and click the Remove button.
Restart Windows Mail and see if the problem is gone.
 
Thanks Gary, that seemed to solve the problem.

Gary VanderMolen said:
This problem may be caused by a recent update to OneCare.
To fix it, in Windows Mail:
Click on Tools, Options, Security, Digital IDs. Under the Personal tab
you will see a digital ID. Highlight it and click the Remove button.
Restart Windows Mail and see if the problem is gone.
Click to expand...
 
You're very welcome. Thanks for reporting back.
Yours was the first report of a receive problem rather than a send problem
caused by OneCare.
 
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