C
claudec
messages in send box are not sent.
I have to stop and restart mail to send them.
I have to stop and restart mail to send them.
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G
Guest
claudec said:messages in send box are not sent.
I have to stop and restart mail to send them.
To make Windows Mail try to send them sooner, click on Tools,
then Options, then Send. If there's no check mark in the box before
Send messages immediately, click on this box, then Apply. Click
on OK. You may have to restart Windows Mail one more time to
make this change take effect.
C
claudec
The box for immediate sending is already checked but I can't send, even if I
press the receive/send button.
It has no effect neither to send or to receive messages.
press the receive/send button.
It has no effect neither to send or to receive messages.
G
Guest
What if any antivirus programs do you have, and have you ever had a Nortonclaudec said:The box for immediate sending is already checked but I can't send, even if
I
press the receive/send button.
It has no effect neither to send or to receive messages.
or McAfee antivirus program on that computer, even a trial version? Some
such programs cause assorted problems in Windows Mail, although seldom
immediately.
If you get any error messages when trying to send, right click on them and
copy the entire error messages to your next message.
D
Drdik
[email protected] said:What if any antivirus programs do you have, and have you ever had a Norton
or McAfee antivirus program on that computer, even a trial version? Some
such programs cause assorted problems in Windows Mail, although seldom
immediately.
If you get any error messages when trying to send, right click on them and
copy the entire error messages to your next message.
I have exactly the same problem. All the correct boxes are checked and I do not get an error message but I do have Norton Virus checker on my machine. Has anyone any other information that might help resolve this problem?
C
claudec
thanks for your quick answer.
My anti-virus is avast. I stopped it and it made no change.
I do not get any message.
I have planned to receive messages every 30mn. Even when I receive incoming
messages, the outgoing messages stay in the send box.
My anti-virus is avast. I stopped it and it made no change.
I do not get any message.
I have planned to receive messages every 30mn. Even when I receive incoming
messages, the outgoing messages stay in the send box.
D
Dorcas
Hi,
I have a similar issue. Can't send at all, spent an hour on the phone with
ISP help desk, all settings are fine, uninstalled McAfee products as
suggested elsewhere and still can't send.
I have a similar issue. Can't send at all, spent an hour on the phone with
ISP help desk, all settings are fine, uninstalled McAfee products as
suggested elsewhere and still can't send.
G
Guest
Most versions of the Norton antivirus program tend to cause problems in
Windows Mail, but seldom immediately. Just disabling part or all of the
Norton program seldom helps; you usually have to uninstall it instead.
You often then need to run this cleanup program to take care of what
the uninstall program leaves behind:
<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
You may even have to remove your email account under Windows
Mail, then restart Windows Mail and add the account again.
After that, click on the Outbox and move any messages you find there
to the Drafts folder or delete them. If any refuse to do either, download
and install this hotfix with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
The Vista SP1 update includes this hotfix and more, but takes longer
to install.
If this solves your problem, you may want a replacement antivirus
program that doesn't cause such problems. Most versions of the
McAfee antivirus program and a recent version of the Trend
antivirus program are bad choices; they also cause problems in
Windows Mail. I recommend either avast! or AVG, either one with
a custom install where you tell it to leave out the part that scans email.
http://www.avast.com/eng/avast_4_home.html
http://free.grisoft.com/ww.download?prd=afe
Windows Mail, but seldom immediately. Just disabling part or all of the
Norton program seldom helps; you usually have to uninstall it instead.
You often then need to run this cleanup program to take care of what
the uninstall program leaves behind:
<http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039>
You may even have to remove your email account under Windows
Mail, then restart Windows Mail and add the account again.
After that, click on the Outbox and move any messages you find there
to the Drafts folder or delete them. If any refuse to do either, download
and install this hotfix with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
The Vista SP1 update includes this hotfix and more, but takes longer
to install.
If this solves your problem, you may want a replacement antivirus
program that doesn't cause such problems. Most versions of the
McAfee antivirus program and a recent version of the Trend
antivirus program are bad choices; they also cause problems in
Windows Mail. I recommend either avast! or AVG, either one with
a custom install where you tell it to leave out the part that scans email.
http://www.avast.com/eng/avast_4_home.html
http://free.grisoft.com/ww.download?prd=afe
G
Gary VanderMolen
If there is no error message when you press Send, then at least one
of the messages in the Outbox is stuck. To confirm this, open the
Outbox and try to move as many of those messages as you can to the
Drafts folder. If any won't move and can't be deleted, apply this
Microsoft fix:
http://support.microsoft.com/kb/941090
of the messages in the Outbox is stuck. To confirm this, open the
Outbox and try to move as many of those messages as you can to the
Drafts folder. If any won't move and can't be deleted, apply this
Microsoft fix:
http://support.microsoft.com/kb/941090
G
Guest
claudec said:thanks for your quick answer.
My anti-virus is avast. I stopped it and it made no change.
I do not get any message.
I have planned to receive messages every 30mn. Even when I receive
incoming
messages, the outgoing messages stay in the send box.
Did you use the standard install for avast!? If so, it often helps to
uninstall it, then do a custom install where you tell it to leave out
the part that scans email.
http://www.avast.com/eng/avast_4_home.html
Did you ever have a Norton or McAfee antivirus program on that
computer, even a free trial version? If so, their uninstall programs
often fail to remove the parts of those programs that cause problems
in Windows Mail.
It sometimes helps to tell Windows Mail to try sending messages
sooner. Click on Tools, then Options, then Send. If there's no
checkmark in the box before Send messages immediately, click on
this box, then Apply. Click on OK, then restart Windows Mail.
G
Guest
The McAfee uninstall often fails to remove the part of the program
that causes problems in Windows Mail. Download and run this
program:
<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>
You may then need to remove your email account under Windows
Mail, then restart Windows Mail and add the account again.
After that, click on the Outbox and move any messages you find there
to the Drafts folder or delete them. If any refuse to do either, download
and install this hotfix with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
The Vista SP1 update includes this hotfix and more, but takes longer
to install.
If this solves your problem, you may want a replacement antivirus
program that doesn't cause such problems. Most versions of the
Norton antivirus program and a recent version of the Trend
antivirus program are bad choices; they also cause problems in
Windows Mail. I recommend either avast! or AVG, either one with
a custom install where you tell it to leave out the part that scans email.
http://www.avast.com/eng/avast_4_home.html
http://free.grisoft.com/ww.download?prd=afe
that causes problems in Windows Mail. Download and run this
program:
<http://service.mcafee.com/FAQDocument.aspx?id=107083&lc=4105&partner=McAfee&type=TS&ia=1>
You may then need to remove your email account under Windows
Mail, then restart Windows Mail and add the account again.
After that, click on the Outbox and move any messages you find there
to the Drafts folder or delete them. If any refuse to do either, download
and install this hotfix with Windows Mail not running:
http://support.microsoft.com/default.aspx/kb/941090
Although it's labelled as for mail stuck in the Outbox, it also works in
other folders. If you don't know whether you have a 32-bit version
of Vista or a 64-bit version, try the hotfix for the 32-bit version first.
The Vista SP1 update includes this hotfix and more, but takes longer
to install.
If this solves your problem, you may want a replacement antivirus
program that doesn't cause such problems. Most versions of the
Norton antivirus program and a recent version of the Trend
antivirus program are bad choices; they also cause problems in
Windows Mail. I recommend either avast! or AVG, either one with
a custom install where you tell it to leave out the part that scans email.
http://www.avast.com/eng/avast_4_home.html
http://free.grisoft.com/ww.download?prd=afe
D
Dorcas
A thousand thanks robert. You saved me pulling all my hair out!
G
Guest
You're welcome.
Dorcas said:A thousand thanks robert. You saved me pulling all my hair out!
C
claudec
I solved the problem moving to thunderbird
D
Dorcas
Hi Robert, you helped me a week ago to get my email to send. I installed
Avast after uninstalling all McAfee products. Unfortunately it is happening
again. What now?
Avast after uninstalling all McAfee products. Unfortunately it is happening
again. What now?
G
Gary VanderMolen
Did you use the default Avast install method, or its 'custom' install method?
In order for Avast (or AVG) to work properly with WM, you must choose
custom install, which then enables you to deselect the email scanning module.
Do you get an error message when you try to send?
In order for Avast (or AVG) to work properly with WM, you must choose
custom install, which then enables you to deselect the email scanning module.
Do you get an error message when you try to send?
D
Dorcas
Yes I am pretty sure I deselected the email scanner when I installed Avast.
Yes the erroer message is the following
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.
The rejected e-mail address was
'mailto:[email protected]?Subject=Web%20Site%20Inquiry'. Subject
'Online application', Account: 'pop-server.stny.rr.com', Server:
'smtp-server.stny.rr.com', Protocol: SMTP, Server Response: '553 Invalid
address syntax', Port: 25, Secure(SSL): No, Server Error: 553, Error Number:
0x800CCC79
I have also installed Windows live mail while I waited for your reply. I
don't know whether this will help.
Will try sending from there,
Thank you
Yes the erroer message is the following
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.
The rejected e-mail address was
'mailto:[email protected]?Subject=Web%20Site%20Inquiry'. Subject
'Online application', Account: 'pop-server.stny.rr.com', Server:
'smtp-server.stny.rr.com', Protocol: SMTP, Server Response: '553 Invalid
address syntax', Port: 25, Secure(SSL): No, Server Error: 553, Error Number:
0x800CCC79
I have also installed Windows live mail while I waited for your reply. I
don't know whether this will help.
Will try sending from there,
Thank you
D
Dorcas
Hi Thanks for your help, Installing Windows live mail is working for me so
far. I'm bagging Windows Mail!
far. I'm bagging Windows Mail!
G
Gary VanderMolen
It would appear that the string
mailto:[email protected]?Subject=Web%20Site%20Inquiry'
is an invalid email address. Looks like you may have copied it from a
website.
--
Gary VanderMolen, MS-MVP (Mail)
mailto:[email protected]?Subject=Web%20Site%20Inquiry'
is an invalid email address. Looks like you may have copied it from a
website.
--
Gary VanderMolen, MS-MVP (Mail)
Dorcas said:Yes I am pretty sure I deselected the email scanner when I installed Avast.
Yes the erroer message is the following
The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.
The rejected e-mail address was
'mailto:[email protected]?Subject=Web%20Site%20Inquiry'. Subject
'Online application', Account: 'pop-server.stny.rr.com', Server:
'smtp-server.stny.rr.com', Protocol: SMTP, Server Response: '553 Invalid
address syntax', Port: 25, Secure(SSL): No, Server Error: 553, Error Number:
0x800CCC79
I have also installed Windows live mail while I waited for your reply. I
don't know whether this will help.
Will try sending from there,
Thank you
Gary VanderMolen said:Did you use the default Avast install method, or its 'custom' install method?
In order for Avast (or AVG) to work properly with WM, you must choose
custom install, which then enables you to deselect the email scanning module.
Do you get an error message when you try to send?
G
Gary VanderMolen
Good to hear.