Can't restart pc

  • Thread starter Thread starter Tom H
  • Start date Start date
T

Tom H

I got today a windows update and installed. After
installation it said I needed to retsrat. Upon restarting
I got these 2 messages:
Service.exe
The procedure entry point_resetstkoflw could not be
located in the dynamic library msvert.dlll

Isass.exe
The procedure enrty point_ressetstkoflw could not be
located in the dynamic library msvert.dlll

What can I do to get my pc back to where it was before
the update?
 
Here's a few things to try.

Boot the system and start pressing F8, this should bring up a menu, select
"Last Known Good Configuration." If that fails, reboot, start tapping F8
and at the menu select Safe Mode. If you are able to get into Safe Mode,
there should a redirect to take you to System Restore. If not but you are
in Safe Mode, go to Start\All Programs\Accessories\System Tools\System
Restore. Then try taking your system back to a time prior to when this
began.

If that doesn't work, try a repair install as follows, assuming you
have a retail version or full OEM version of XP as opposed to the
manufacturer's recovery disks that don't have this option though they might
offer their own recover
scenario.

Be sure your system is set to boot from the CD. If you are not sure, when
the system first boots you usually see message about how to enter setup or
something similar and tells you to hit a key, sometimes it's del, sometimes
it's esc, just hit the key. This takes you to the system bios, you need to
navigate to where the boot sequence is set, put the CD-ROM drive first in
line.

Place the XP CD in the drive, save your settings and exit. The system will
reboot and should boot from the CD. If you see a message to hit any key in
order to boot from the CD, do so, otherwise, assuming your system supports
it, the system should boot from the CD on its own as it can't find
an OS on the hard drive.

NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.
 
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