Can't remove/delete folder

  • Thread starter Thread starter LebowskiT1000
  • Start date Start date
L

LebowskiT1000

I have two folders in my Outlook folder list, one of
which is not associated with any PST file. If I right
click on the folder and choose "Close", I recieve this
error:

"This group of folders is associated with a mail
account. To remove it use the 'E-mail Accounts' command
on the Tools menu."

So, I go to "Tools" -> "E-mail Accounts", but there is no
option to remove the folder I want in there. The folder
shows up in the "deliver messages to" drop down box, but
that is the only place. If I go to "More Settings" -
"Advanced", there is nothing in the "Open these
Click to expand...
additional mailboxes" box either.

Any ideas would be appreciated. Thanks,

-LebowskiT1000
 
What about if you go to File | Data File Management -- does the duplicate
appear there, and if so, can you remove it from there?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
 
In that case you may have to use the method described in the following
article to find and delete the extra .PST:

http://www.slipstick.com/outlook/oltrble.htm#disconnectpst

If you can't find the Windows Messaging Subsystem key using the example
registry paths given in the article, just search for a key containing the
word "Subsystem" and you should find it. Somewhere within that key there
will be a bunch of other keys with very long numeric names. If you click on
each of those keys, you will find at least one with the name of the extra
..PST in it. The general rule of thumb is that a real .PST will have two
keys associated with it and the extra .PST will only have one, but if the
names of these .PSTs aren't distinct, it won't help you figure out which one
is the "bad" one.

Once you find the numerically-named keys that contain the .PST names, export
the Windows Messaging Subsystem key for safety's sake, then delete the
numerically-named key you think contains the "bad" .PST. The worst that can
happen if you delete the wrong one is that you will have to recreate your
mail profile -- you won't be deleting the good .PST file, so you shouldn't
lose any data.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In
 
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