Can't reach ATT View Bill site

  • Thread starter Thread starter Anonymous Coward
  • Start date Start date
A

Anonymous Coward

For several months I have been unable to use ATT's online bill viewing page.
(Page not found/DNS error). I do not have trouble with any other secure
sites. I am running IE6 SP1 under W2K SP4, and I have SSL 2, SSL 3 and TLS
1 enabled. ATT's tech support has been less than helpful.

Anyone else having this problem? Even better, has anyone had this problem
and solved it?
 
Thanks for the pointer. The page that you referred me to applies to XP, but
I am running W2K. I searched on "Windows 2000 cannot connect to secure
site" but did not come up with as succinct a summary. I am pretty sure that
most of the the stuff mentioned on the page is in order. As I mentioned, I
can connect with other secure sites with no problem, including my bank and
numerous e-commerce sites. So it seems unlikely that there is anything
wrong with my basic settings.

In the meantime, I am sufficiently irritated with ATT's lack of
responsiveness that I am probably going to switch carriers. Still, I am
curious as to just what the problem is.
 
Just about all of Q813444 will apply to all OSS, Coward. Also see
http://www.mvps.org/inetexplorer/answers2.htm#secure_sites and
http://www.mvps.org/inetexplorer/answers.htm#dns.

As you're not having problems with any other pages, secure or not, it's not
likely that hijackware is involved...but you can't rule it out entirely
until you've checked your system for "hijackware":

Dealing with Hijackware
http://mvps.org/winhelp2002/unwanted.htm
http://www.mvps.org/inetexplorer/Darnit.htm#tshoot
http://aumha.org/a/parasite.htm

You *must* seek updates for Ad-Aware, Spybot, etc., before each and every
use, even "right out of the box". But even then, they can't catch
everything. HijackThis (http://www.merijn.org/files/hijackthis.zip) is the
preferred tool to use these days. It will help to both identify and remove
any hijackware/spyware. **Post your files to http://forums.spywareinfo.com/
for expert analysis, not here.**

Also update your virus definitions and then run a full system scan. From
now on, do both daily.
--
HTH...Please post back to this thread

~Robear Dyer (aka PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Protect Your PC
http://www.microsoft.com/security/protect/default.asp

 
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